Thanks. I will take another look. David From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Chris Moore Sent: 28 February 2012 16:59 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: RNIB Online Shop If you are a registered user of the RNIB site, then log in and VAT will show up as excluded. If you are not a member, you should be given the option to tick a box as you check out to state you qualify for VAT exemption. On 28 Feb 2012, at 16:44, David Russell wrote: Hi all When I go to purchase something from the RNIB online shop, It just shows me the amount including VAT when the item is in my basket. Am I correct in thinking that most products are exempt from VAT, and if so how do I reflect this in my basket? Thanks in anticipation. David