Hi Mandy Sorry for not being quite clear in my last reply. I should have actually said that you need to connect your mobile using its headphone socket to the line-in facility on your PC and use software like Sound Forge to play the ringtone and save it as a WAV file. It depends on whether your mobile has a headphone socket that you can connect, but that's how I've done it without having to download the ringtone onto another phone and pay for it again. I hope that helps a bit, and that others can help you as well. Jackie