It's easy to blame the adaptive side of things, but speaking from a technical support side, in 9 cases out of 10, it is sadly some 3rd party application which is the cause. And remote debugging cannot always solve the problem either. And to be honest, I quite enjoy finding out what these problems are. In a recent case, with some software which cost just under a grand, it appeared to freeze on me. After a protracted exchange with the developer in California, it turned out that while I had the dictionary/spell checker in their product set to American English, my own Windows 7 was set for Brtish English. Set both to the same, and the problem went away. And this was a major international company who distrubute world-wide. And why are so many people (who DO NOT use screen readers at all) complaining about loss of sound after an update to their XYZ player? George. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Chris Hallsworth Sent: 02 December 2009 18:39 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Sight and Sound opening hours Well I agree. It's a bug that shouldn't be there in the first place. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke Sent: 02 December 2009 15:52 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Sight and Sound opening hours I cannot understand how in this age of computers, it is not something that can be resolved without the need for a dongle. ----- Original Message ----- From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, December 02, 2009 3:48 PM Subject: [access-uk] Re: Sight and Sound opening hours > Well I appreciate it will take up one of my USB ports, but personally > it's better than losing authorizations. > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On > Behalf Of Eleanor Burke > Sent: 02 December 2009 15:41 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Sight and Sound opening hours > > Isn't it unsatisfactory though Chris that you will now have to use the > dongle on that computer rather than having your lisence on it in the > other way. that will then take up a USB port and you will have to > ensure you have that dongle around when you are using that computer. > Now if your choice to have a dongle for multiple use fair enough. I > did have a dongle for jaws 9.0. I am just waiting the 3 months to > have my Jaws 10 and Magic > 11 Dongle. > ----- Original Message ----- > From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Wednesday, December 02, 2009 3:35 PM > Subject: [access-uk] Re: Sight and Sound opening hours > > >> What it is? Freedom needs to give Sight the go ahead to send me the >> dongle. >> >> -----Original Message----- >> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >> Behalf Of Eleanor Burke >> Sent: 02 December 2009 15:24 >> To: access-uk@xxxxxxxxxxxxx >> Subject: [access-uk] Re: Sight and Sound opening hours >> >> Isn't there e-mail communication between them and the US or even >> telephone, no need for boat to USA! or snail mail! >> ----- Original Message ----- >> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx> >> To: <access-uk@xxxxxxxxxxxxx> >> Sent: Wednesday, December 02, 2009 3:19 PM >> Subject: [access-uk] Re: Sight and Sound opening hours >> >> >>> Ok. Well I'll just have to wait a week or so before getting back to >>> them. >>> >>> -----Original Message----- >>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >>> Behalf Of Eleanor Burke >>> Sent: 02 December 2009 15:07 >>> To: access-uk@xxxxxxxxxxxxx >>> Subject: [access-uk] Re: Sight and Sound opening hours >>> >>> >>> I am waiting 3 months for my dongle fron S&S and for a phone call >>> for ywanks to sort Jaws on my computer. >>> -original message- >>> Subject: [access-uk] Re: Sight and Sound opening hours >>> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx> >>> Date: 02/12/2009 3:04 pm >>> >>> No that won't work either. >>> >>> -----Original Message----- >>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >>> Behalf Of Eleanor Burke >>> Sent: 02 December 2009 15:02 >>> To: access-uk@xxxxxxxxxxxxx >>> Subject: [access-uk] Re: Sight and Sound opening hours >>> >>> >>> Is there not some way of activating manually? >>> -original message- >>> Subject: [access-uk] Re: Sight and Sound opening hours >>> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx> >>> Date: 02/12/2009 2:54 pm >>> >>> Thank you very much. Quite frustrated as on one of my machines JAWS >>> lost its authorization and I now can't activate it even though I >>> have a key left. So Sight and Sound are going to send me a dongle, >>> but they can't do it unless Freedom gives them permission. >>> >>> -----Original Message----- >>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >>> Behalf Of Mervyn Robertson >>> Sent: 02 December 2009 14:44 >>> To: access-uk@xxxxxxxxxxxxx >>> Subject: [access-uk] Re: Sight and Sound opening hours >>> >>> Keep trying Chris. The guys have all been busy on the phone! Support >>> can be reached between 09:00AM AND 5:00PM, Monday to Friday >>> >>> Regards >>> Mervyn >>> >>> -----Original Message----- >>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On >>> Behalf Of Chris Hallsworth >>> Sent: 02 December 2009 14:40 >>> To: access-uk@xxxxxxxxxxxxx >>> Subject: [access-uk] Sight and Sound opening hours >>> >>> Hello all, >>> What are the opening hours for Sight and Sound? I'm trying to call >>> technical support about a severe JAWS problem, and I'm getting an >>> answerphone. So am just wondering if they only do half day on a >>> Wednesday. >>> I looked at their site and opening hours were not mentioned. >>> Thank you very much. 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