In that case operating system doesn't matter. I also know an XP user using JAWS 6 who had this sudden problem. Luckily the authorization returned but don't know how. -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: 02 December 2009 22:25 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Sight and Sound opening hours It has happened to me quite a lot under Vista! All works fine for ages, then for seemingly no reason, JFW tells me it is running in 40 minute mode, and that I need to reboot, and when I do, I get asked to enter my authorization key, this usually fixes the problem for a while, until it happens again! Andy ----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, December 02, 2009 10:14 PM Subject: [access-uk] Re: Sight and Sound opening hours > Hi Chris, > > Let me guess. Windows 7? JAWS seems to be pretty good at losing its > authorisation in Windows 7. > > All the best > > Steve > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf > Of > Chris Hallsworth > Sent: Wednesday 2 December 2009 14:55 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Sight and Sound opening hours > > Thank you very much. Quite frustrated as on one of my machines JAWS lost > its > authorization and I now can't activate it even though I have a key left. > So > Sight and Sound are going to send me a dongle, but they can't do it unless > Freedom gives them permission. > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf > Of > Mervyn Robertson > Sent: 02 December 2009 14:44 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Sight and Sound opening hours > > Keep trying Chris. The guys have all been busy on the phone! Support can > be > reached between 09:00AM AND 5:00PM, Monday to Friday > > Regards > Mervyn > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf > Of > Chris Hallsworth > Sent: 02 December 2009 14:40 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Sight and Sound opening hours > > Hello all, > What are the opening hours for Sight and Sound? I'm trying to call > technical > support about a severe JAWS problem, and I'm getting an answerphone. So am > just wondering if they only do half day on a Wednesday. I looked at their > site and opening hours were not mentioned. > Thank you very much. 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