Hi EleanorI agree with much of what you are saying about Vodafone. However, I think it is a management problem. We can't blame the folks who work in the shops or man the phones if they don't know about TALKS because clearly they are not told about it.
As for training, I think most people find they can work out how to use TALKS just by having a play and experimenting by themselves. After all, if sighted people don't get mobile phone training then why should we expect it to be provided! You have to be brave and confident enough just to try things for yourself.
----- Original Message ----- From: "ELEANOR BURKE" <eleanorburke@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, June 03, 2009 2:42 PM Subject: [access-uk] Vodafone
VodafoneAgreed Barbra but when as the customer you do not know anything much then you are totally at their mercy. I was in the RNIB last year, around this time and was making enquiries about mobile phones with speech. looked at the one they sell and others they said culd have Talks put on them. Then they were holding one for some man and selling it 2nd hand. My offer was rejected out of hand which was crazy but his privilege. Then I was informed the RNIB had stopped handling the 2nd-hand sale for him. Anyway with the good knowledge of the ladies in the RNiB, I went off to Vodafone at Hammersmith. Nobody there knew anything about speech on mobile phones and at that time they did not have an N96 in to show me but took my details and said they would contact me. They did not of course. Then I went to my local Vodafone store and the man there was more than helpful, informing me he had just done one of these Talks for smeone only the week before. I was delighted and asked if I culd see the various models. Oh, he said, we only do Talks on one phone, the N95. he went on to say it was only possible under contract etc etc and they did not offer it on pay as you talk. Well I did not know any better. My contract was for £35.00 per month and what a job even getting that. I had to go in armed with my identity, Passport was essential, proof of address and then they investigated me and my creditworthyness. this was to take 24 hours but that turned in to 48 hours and eventually turned in to one week.I am delighted to hear of this phone jackie has spoken about because I have many friends and please everyone do not misunderstand me, as I am not being patronizing in any way, but these people would not be able to take out a £35.00 contract per month. Now they have an opportunity of getting hold of a good phone with Talks and are not obliged to be using up hundreds and hundreds of minutes and texts per month. Some of my friends just like reading texts from people but do not feel able to text back. Indeed I am of the opinion, and again only a person opinion, but there should be some form of training, at least 10 hours say, on how to use a mobile phone with Talks for those who require it. Now for myself, I learned absolutely everything through free lists but there are some people who need time and a little effort, in other words, a few lessons on how to use the phone on a one to one basis. guess our social services departments and rehabilitation workers are too stretched as it is and do not have time for wht they would perceive as training in a luxuary comodity but an essential commodity these days.Eleanor----- Original Message ----- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, June 03, 2009 2:22 PM Subject: [access-uk] Re: Nokia 6124 offer from VodafoneHi JackieIt is indeed a great offer and thanks for passing it on. I just found in the past that Vodafone providing TALKS and actually getting someone who knew of the service were very different things. But you usually get there if you persevere!Find me on Twitter http://www.twitter.com/barkingbabs Barbara Wilson M: 07917710779 T: 02887784046 E: barkingbabs@xxxxxxxxxxxxxxx IM: creativeeyes@xxxxxxxxxxxxx Skype: creativeeyes----- Original Message ----- From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx>To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, June 03, 2009 11:24 AM Subject: [access-uk] Re: Nokia 6124 offer from VodafoneHi BarbaraIf you are on Voda, call 191, but I don't know what the national equivalent is unless you look on the web or call 195.I don't know the ins and outs of how long the offer has been on, or whether the phone is any good. I just thought passing it on might be of use to someone looking for something reasonable.Jackie Cairns Braille Specialist Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD Telephone: 01604 798024 Fax: 01604 798090 Web: www.sightandsound.co.uk -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Barbara WilsonSent: 03 June 2009 11:17 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Nokia 6124 offer from Vodafone Is there a number you can ring? Find me on Twitter http://www.twitter.com/barkingbabs Barbara Wilson M: 07917710779 T: 02887784046 E: barkingbabs@xxxxxxxxxxxxxxx IM: creativeeyes@xxxxxxxxxxxxx Skype: creativeeyes ----- Original Message ----- From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Wednesday, June 03, 2009 10:30 AM Subject: [access-uk] Re: Nokia 6124 offer from VodafoneHi BarbaraIt was Vodafone who told me about it. They say to just go into any storeand ask. Jackie Cairns Braille Specialist Email: Jackie.Cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD Telephone: 01604 798024 Fax: 01604 798090 Web: www.sightandsound.co.uk -----Original Message-----From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On BehalfOf Barbara Wilson Sent: 03 June 2009 10:28 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Nokia 6124 offer from Vodafone Hi Jackie That certainly is a good offer. The fun part will be finding someone in Vodafone who actually knows about it! ----- Original Message ----- From: "Jackie Cairns" <jackie.cairns@xxxxxxxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx>; <bcab@xxxxxxxxxxxxx>; <talks-uk@xxxxxxxxxxxxx> Sent: Wednesday, June 03, 2009 10:21 AM Subject: [access-uk] Nokia 6124 offer from VodafoneApologies for the cross-posting of this info, but thought anyone in the hunt for a new phone might want to look at a promotion Vodafone are offering at present. According to the info I have been given, you can purchase the Nokia 6124 with Talks Standard for £90, which includes a £10 Pay-As-You-Talk top-up. The phone has a 2M camera, with Internet access, MP3 and all the usual clobber. I've never seen this, so honestly don't know how old it is or whether it is particularly button friendly. But if it is a phone you are looking for without paying over the odds, then it might do the job. Vodafone send it away to have Talks loaded on it, and you generally get it back within a week or so. Hope this is of some use to any of you. 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