[access-uk] Re: Webbie and Iplayer

  • From: John Wilson <j.wilson07@xxxxxxxxxxxxx>
  • To: access-uk@xxxxxxxxxxxxx
  • Date: Thu, 08 Jan 2015 17:13:23 +0000

Hello Sandra,

As I think you know alredy, I have also been getting this exact same problem myself for a couple of months now. It started either just after I installed a more up-to-date version of Webbie, or after I ran a copy of a free malware remover called something like Awtclean but I can't quite remember its precise name, or it could even have been after I ran CC Cleaner but I con't think it was the latter, as I ahve used this in the same way in the past hundreds of times with no problems like this.

If you discover the reason and any fix for it, please let me know. I know others are also having this same problem.

I am using Windows 8.1 64 bit and an unstall and reinstall of Webbie does not fix this issue either. I suspect that some system component has been disabled/removed or perhaps a Registry key or something like that.

I do not get this problem when I use Webbie for BBC TV on my old XP computer.

I have asked Alisdair about this but had no response.

John.

On 08/01/2015 16:44, Whizza wrote:
Hi again John,
I'm on the programme page that comes up when you press enter on a programme in Webbie. The programme voice says, loading programme, starting programme, playing programme but nothing happens. If I alt tab to the BBC page, I've got buttons for search the BBC, categories, download, add to favourites but definitely no play button. Webbie thinks it's playing the programme so the play button becomes pause. Thanks for the phone number. I'll play around a bit more and take you up on that if I can't suss it out. I really appreciate your offer of help.

Cheers,
Sandra.
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On 08/01/2015 16:44, Whizza wrote:
Hi again John,
I'm on the programme page that comes up when you press enter on a programme in Webbie. The programme voice says, loading programme, starting programme, playing programme but nothing happens. If I alt tab to the BBC page, I've got buttons for search the BBC, categories, download, add to favourites but definitely no play button. Webbie thinks it's playing the programme so the play button becomes pause. Thanks for the phone number. I'll play around a bit more and take you up on that if I can't suss it out. I really appreciate your offer of help.

Cheers,
Sandra.
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