[access-uk] Re: a small word 2k query
- From: "Tristram Llewellyn" <tris-l@xxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 18 Jan 2007 11:50:09 -0000
The Norton Office plugin is known to cause a focus issue with Jaws on some PCs
such that you cannot navigate into the edit area of Word. The problem can be
circumvented by disabling the "office plugin" feature under the "miscellanious"
options section of the software. If it isn't the Office plugin I don't really
know what it is.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
----- Original Message -----
From: Joe Paton
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, January 18, 2007 10:47 AM
Subject: [access-uk] Re: a small word 2k query
Tristram,
In this case, norton 2003.
This may be the problem? If so, i'm not pleased with myself not to
have thought of it.
At 11:21 18/01/2007, you wrote:
>What do you use for anti-virus Joe.
>Regards.
>
>Tristram Llewellyn
>Sight and Sound Technology
>Technical Support
>www.sightandsound.co.uk
>
> ----- Original Message -----
> From: Joe Paton
> To: access uk
> Sent: Thursday, January 18, 2007 10:18 AM
> Subject: [access-uk] a small word 2k query
>
>
>
> Morning all,,
>
> I have previously posted this on 3 lists , with no
> response. Hopefuly a list member here may have some thoughts.
> I wonder if list members using JFW 4.5 an up, in fact any screen
> reader, and word 9 or office 2k
> running XP (patched,)have experienced the following It's silly but
> slightly enoying. Here's a breakdown.
>
> It appears that, when documents are opened outside the word program,
> when a doc is opened, using navigation keys such as control-right
> arrow, or control-left-arrowjaws does not echo the word as it should,
> or perhaps does not follow , the cursor if it is moving at all, or
> the cursor is not moving. There's no way of knowing, untill some
> peepers are about, and that won't be for a while. Now if you've
> opened the document from the sub-menu item, "open office document"
> yes you still have the same crippled navigation, but if you close the
> first window, things return to normal. Unloading and re-starting JFW
> also achieves the desired behaviour. If you open a document from
> within the word application, navigation is ok. Now I know that it
> could be argued, "open documents from within word" and that would
> solve the problem wouldn't it. But it aught to work the other
> way. It used to, Now it doesn't. I have ran the JFW repair tool,
> whatever good that did. I have renamed Normal.dot and had word build
> a new one, there were no significant customizations to worry about
> anyway. I have rid the system of extraneous temp files. I have
> checked display settings. I have ensured that the word window, and
> document window are maximized. I have run disk management tools,
> which have improved the performance of the machine, but not helped
> this problem, but I suspected they wouldn't. It does seem that when
> a document opens word via association, certain functions mis-behave.
>
> Any ideas will be gladly received.
>
> Thanks,
>
> Joe Paton
>
> .
>
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