Hi Derek.
Apple like most major blue chip brands depends heavily on its reputation as
a producer of excellent quality hardware with the finest components and
engineering to match. If companies producing cheap sensors, screens,
batteries and other parts are allowed to flourish and inadequately skilled
and trained technicians are allowed to fit them, this not only hurts Apple's
reputation but could also put you at risk. Substandard batteries for
instance may not give you the quoted performance your device is rated to
give and in extreme cases may overheat causing fire hazard. A poor quality
screen may develop dead pixels or may not display graphics with the
sharpness you would expect etc. etc. you get the idea, Apple has to protect
its brand and reputation. I'm sure money has something to do with it too,
however as I love my iPhone and treat it with the utmost care and attention
to keep it working at its best, I'd only have Apple qualified service
personnel repair my device, no matter what the cost. Remember that you are
buying a premium product here. Cheap parts have no place on your device.
All the best, Ibrahim.
-----Original Message-----
From: Derek Hornby
Sent: Tuesday, February 9, 2016 9:28 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Apple may face legal action
But whose security?
If you mean the customer's security, is it not up to each customer
whether to take risk.
Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Steve Nutt
Sent: Tuesday, February 09, 2016 9:23 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Apple may face legal action
Hi,
Slightly different when we are talking about issues that affect
security.
All the best
Steve
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Derek Hornby
Sent: 09 February 2016 20:48
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Apple may face legal action
Hi Steve
If I bought a Braille display from your company, and then, in say 2
or 3
years time, I need kit repaired.
If I asked George to do the repair, would it be ok for you, to make
my
Braille display unworkable!
Surely Apple customers should have a right for repairs to be done
by
anyone, not just restricted to Apple.
Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Steve Nutt
Sent: Tuesday, February 09, 2016 7:01 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Apple may face legal action
Hi Derek,
Problem is, if anyone repairs your finger print censor, they could
then
train their own finger to it, so I say it is a security issue.
Also, if you repair something yourself, not as an Apple technician,
you are
violating the warranty anyway.
So I don't see Apple getting too upset about some little lawyers
trying to
make a noise.
All the best
Steve
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Derek Hornby
Sent: 09 February 2016 14:35
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Apple may face legal action
I thought this may interest some of you
Apple may face legal action over policy that shuts iPhones down Miles
Brignall (Tje Guardian 9 February 2016)
Apple is under pressure to scrap its controversial policy of
permanently
disabling iPhone 6 handsets that have been repaired by a third party,
following a global consumer backlash and claims the company could be
acting
illegally.
At least one firm of US lawyers has said it hopes to bring a class
action
against the technology giant on behalf of people whose £500 phones
have been
rendered worthless by an Apple software upgrade.
In the UK, London-based barrister Richard Colbey, of Lamb Chambers,
said
Apple could be committing an offence under the Criminal Damage Act
1971. The
act makes it an offence to intentionally destroy the property of
another.
The Guardian revealed last week how thousands of iPhone 6 users found
an iOS
software upgrade permanently disabled their phone. Apple's iOS
9 software
update, which it launched last autumn, will automatically disable or
"brick"
the handset if it detects that the touch ID fingerprint recognition
and/or
the home button is not the original. Some users had had their phones
repaired by third-party contractors. Others had simply damaged their
handset. In most cases the phone had been working normally for weeks
or
months before the software upgrade left the handset shut down and
displaying
the message "Error 53".
Apple has described this as a security feature, but some have
suggested the
policy could be designed to increase revenues by forcing anyone
needing a
repair to their home button to pay the £236 the company charges in the
UK.
People whose phones have been shut down and have complained at Apple
stores
have been told that nothing can be done and they must buy a new
handset.
Consumers have reacted with disbelief and growing anger. "Show me
where, in
consumer law, the vendor has the right to render inoperable the
hardware you
just bought," said one poster on the Guardian's website. The
Seattle-based
law firm PCVA says it believes Apple's stance may violate various
consumer
protection laws in the US, and is offering to represent those affected
for
free.
Apple said: "This security measure is necessary to protect your device
and
prevent a fraudulent Touch ID sensor from being used. If a customer
encounters Error 53, we encourage them to contact Apple Support."
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