[access-uk] Re: blazie engineering uk
- From: "Tyrer, Jonathan" <Jonathan.Tyrer@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 8 Dec 2005 09:42:28 -0000
I work in the Liverpool office - I must say here that I have no
authority! However, I've asked Blazie to go out and demonstrate Pacmate
to many of my clients, all over the Northwest and never had a problem.
I'm pretty sure you could come to our office to, I can't see it being a
problem.
Jonathan
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Derek Hornby
Sent: 07 December 2005 20:10
To: access-uk
Subject: [access-uk] blazie engineering uk
Access-uk
Hi All
Is it normal for a supplier of IT kit for the blind to insist that a
demonstration must be at their site only?
I have been a customer of Blazie Engineering ever since they were set
up in UK and before that was a customer of Sensory Systems, and this is
the first time i have ever come across the rule that demonstration only
at Blazie's office site.
Background:
I have asked for demonstration of pacmate to be used as a Braille text
phone for Deafblind.
I asked for a named person (i WON'T NAME NAMES HERE) to do the
demonstration and gave few options for time and venue.
I Suggested:
1. I come to them for 4pm until 7pm that way I miss rush our traffic
with taxi.
2. Meet me at RNIB Judd Street for the demonstration if RNIB agrees!
3. Come to me and do the demonstration at my home, or at RNID Typetalk
Liverpool (with their agreement!
Blazie won't agree to any of the above.
First i am told that the person I was wanting do the demonstration
didn't have all the experience etc.
They also said that the only person THAT can do the demonstration
works
9 until 5 and so my idea of 4 to 7 w s out of question.
They say it's either I come earlier in the day, or there is no
demonstration at all. I fail to understand what is wrong with the
demonstration being either at RNIB (if RNIB agreed) or my home etc.
They say the following:
"there is a lot of equipment that needs to be transported from our
office here and it'll take quite a lot of time to set up. Also, as I
understand it, you need to see the Pacmate working as a Deafblind
solution, which means we will need to test the device on their phone
system first of all and then we'll have to tie up a couple of their
phone lines for your demonstration which means it's just not possible
to have the demonstration at the RNIB.
Obviously we want you to see the Pacmate/Deafblind solution working
fully so you can get the best idea of whether it will be suitable for
you before you decide to purchase it or not and the only way that's
possible is for you to come to our offices here in Eastcote."
Part of the above makes no sense because if a demonstration uses a
phone line, only 1 phone line is then used.
The other day I did ask here, who owns Blazie Engineering UK I was
wanting to contact him or her to try to things out.
Also, does it really take lot of time to set up pacmate.
Regards,
Derek
e-mail: derek.hornby_uk@xxxxxxxxxxxxxxx
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