Hi All
Regarding Braille bank statements.
here is more comment from the ombudsman.
Notice that RNIB supports the bank?
Also the bank has still failed to give a reason, as to why
they cannot do Braille on both saides of paper.
Few weeks ago they were saying if they could, they would happily do
it!
Now quote from bank, to the ombudsman.
"As previously discussed to you on the telephone we do not offer any
customer bank statements single sided. All statements that we produce
included Braille are sent double sided and this is the way that
statement production system works.
"We have discussed this matter with the Royal Institute of Blind
People
and they have provided the below to our Diversity Manager
Dear Neil, further to your telcon with Steve Tyler this morning,
please
find below quote from Steve in this respect.
Reference: Complaint by Derek Hornby re Duplex Braille Statements
It is RNIB's view that the business decision taken by HSBC regarding
the production of bank statements in Duplex form (Braille on both
sides
of the paper) is a perfectly accessible means of delivering
this
information to regular Braille reading clients. Although Mr Hornby
may
have preferences around his ideal form of statements, as with all
business decisions, individual preferences and especially highly
specific ones cannot be delivered upon when handling mass produced
or template products. We believe that although he may have
a preference, double sided Braille is a standard and uniform
means
by which Braille is produced and has no bearing on the actual
accessibility of the product other than a stated preference.
Customers continually express preferences and were there to be an
overwhelming response, then clearly we would need to review processes
and would recommend that to HSBC.
As it stands, given the ubiquitous nature of Braille produced in this
standard fashion, as well as the environmental impact of reduced
usage
of paper and consequent bulk of Braille, we believe this to be a
perfectly sound business decision by the bank.
regards
Helena Suprun
PA to Head of Solutions, Strategy and Planning (Steve Tyler)
Royal National Institute of Blind People (RNIB)
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