That is excellent to hear from Madaline. -original message- Subject: [access-uk] Re: oasys mobile phones From: "Mann, Madleen" <Madleen.Mann@xxxxxxxxxxx> Date: 09/12/2009 3:16 pm Dear Alex, Jackie just described where to find the manual if you have difficulties let me know and I e-mail it to you. I also could call your customer. I must correct this as we do give support over the phone. So you needn't to come into our resource centre if something isn't working with the phone or you need help with the same. I don't know who provided this kind of information. Ask him to give me a call 0207 391 23 08 And we'll help asap! Best wishes, madlen -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Cairns Sent: 09 December 2009 15:01 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: oasys mobile phones Hi Alex Download the manual from the online shop. When you select the Owasys phone for more information, there should be product instructions in doc format below. I'm surprised RNIB didn't provide this information as it is readily available. Jackie Cairns Braille Specialist Email: jackie.cairns@xxxxxxxxxxxxxxxxxxx Sight and Sound Technology Ltd Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD Tel: 01604 798024 Mob: 07887 883815 www.sightandsound.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Alex Stone - CW Sent: 09 December 2009 14:54 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] oasys mobile phones I wonder if anyone can help me. I have a user who has bought one of the oasys talking mobile phones, and they want some help using it. Does anyone know where I can get an electronic copy of the manual from please? This phone was bought from the RNIB and they're being less than helpful, they won't give any support without the person concerned going to the resource centre which is not convenients Cheers Alex Alex Stone Assistive Technology Support Engineer (volunteer) Action For Blind People 14 - 16 Verney Road London SE16 3DZ tel: 020 76354946 Enabling blind and partially sighted people to transform their lives through work, housing, leisure and support. For more information visit our website www.actionforblindpeople.org.uk <http://www.actionforblindpeople.org.uk/> Registered Charity no 205913 Action for Blind People is pleased to announce the launch of Vision Hotels. The four AA 3* hotels are fully accessible and particularly welcome visually impaired guests. Relax and enjoy your stay with Vision Hotels - supporting blind and partially sighted people across the UK. 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