Hi Hazel They are getting worse and worse, something should be done. Regards Adrien -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Hazel Darvell Sent: Monday, December 29, 2014 10:52 AM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] r n i b disgust me Once again this organisation excel in not providing the service for people they claim to help. I wanted to buy the BT 4500 cordless phone with answerphone but was told they don't provide any audio instructions. If I want these I have to call BT. It is my choice when setting anything up to follow by audio instructions so why sell this when the majority of their customers are visually impaired. I have requested a call from one of the supervisers and wonder what excuse they will come up with. Needless to say I did not buy the product. Hazel ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq