[access-uk] Re: r n I b disgust me
- From: Mike Ray <mike@xxxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Fri, 02 Jan 2015 20:01:00 +0000
I think what is happening is a general increase in a misguided corporate
mentality. Such bodies as the RNIB seem to be increasingly run by suits
that have little or no connection or empathy for the customer-base.
Managers who know the cost of everything and the value of nothing.
On 02/01/2015 07:51, Adrien Collins wrote:
> Hi
>
> I know that rnib in general are restructuring for example
> they now run the cliffden hotel and they are restructuring
> and there is a lot of discontent there, I think it will be
> the same across the board. I really don't know what is
> happening to rnib.
>
> Regards
>
> Adrien
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of David Griffith
> Sent: Monday, December 29, 2014 3:19 PM
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: r n i b disgust me
>
> There does seem to be something seriously amiss with the
> RNIB this year. The problem used to be one of good
> intentioned amateurism and cock ups but something more
> serious seems to be happening now. I know that they are
> operating in a difficult environment but the basics seem to
> be going out of the window. I do not know if this is
> restructuring or or a failure of leadership.
>
> For myself apart from the Overdrive shambles I have had to
> make 2 formal complaints in respect of a product return in
> the last 6 weeks and I am still no clearer as to when I will
> get my product replaced/repaired. A third complaint in
> respect of the same issue will have to go in this week which
> is very tiresome.
> The inability of the RNIB to respond even to formal
> complaints in respect of service failure is particularly
> concerning.
>
> At least you got what seems a sensible supervisor to contact
> you so i hope there is a positive outcome for you at least.
>
> David Griffith
>> On 29 Dec 2014, at 10:40, Hazel Darvell
> <witch.hazel66@xxxxxxxxx> wrote:
>>
>> Janet many thanks for your opinion.
>> I have had the superviser call back and he was not a happy
> bunny on the marketing departments decision not to put the
> instructions on audio and has taken this to higher
> management.
>> Once again we are bottom of the barrel but we will
> overcome.
>> Hazel
>> On 29/12/2014 10:08, Janet Bell wrote:
>>> Hi Hazel
>>>
>>> I got the instructions from bt and they were not that
> helpflul for a totally blind person, and one more thing I
> didn't like the powertel phone, I thought the instructions
> were a lot of waffle and I didn't really like the phone
> itself.
>>>
>>> Janet
>>>
>>> -----Original Message----- From: Hazel Darvell
>>> Sent: Monday, December 29, 2014 9:52 AM
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] r n i b disgust me
>>>
>>> Once again this organisation excel in not providing the
> service for
>>> people they claim to help.
>>> I wanted to buy the BT 4500 cordless phone with
> answerphone but was
>>> told they don't provide any audio instructions.
>>> If I want these I have to call BT.
>>> It is my choice when setting anything up to follow by
> audio instructions
>>> so why sell this when the majority of their customers are
> visually impaired.
>>> I have requested a call from one of the supervisers and
> wonder what
>>> excuse they will come up with.
>>> Needless to say I did not buy the product.
>>> Hazel
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--
Michael A. Ray
Analyst/Programmer
Witley, Surrey, South-east UK
"The universe is full of magical things, patiently waiting for our wits
to grow sharper."
(Eden Phillpotts; from 'A Shadow Passes')
Interested in accessibility on the Raspberry Pi?
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