Hi Brian, Butlins seem to have one person who deals a little more with disabilities. If you're going to Bognor, I may be able to dig out the name of the person I spoke with a year or so ago ... but anyway, get through again to Butlins but ask specifically for a person who deals with the needs of disabled people. They do take guide dogs and can move relief pens around if needed. I'm away from home from tomorrow, which is why I've given the extra info about phoning anyway because I may not be able to get back to you with this person's name in time. Hope it's sorted soon. If not, I'm home a week tomorrow. -- Carol P ---- Original Message ---- From: Williams Family To: access uk Sent: Friday, June 03, 2011 10:22 AM Subject: [access-uk] sort of off topic guide dogs and butlins > Hi > I know this is not strictly access technology but has any > guide dog owner tried booking with a butlins resort? > Their website states that although pets are not allowed, > guided dogs and dog s for the deaf are providing your > produce a registration document prior to making a > booking. other than your guide dog ID card, there are no > registration documents. I've tried explaining this to > butlins, but i'm not sure they understand that they are > asking for something that doesn't exist. Has anyone else > had this sort of problem with butlins or any other > establishment? > Brian