No actually it isn't and for sure that's another possibility. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of LaMcAs Sent: 12 June 2011 14:29 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: strange problem Is service pack 1 installed on this pc? Larry & Flax GD (Guide Dog) & Elliot RTG (Retired Guide Dog) London, UK From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Terry Clasper Sent: 12 June 2011 11:35 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] strange problem HI. Not strictly on topic but I'm hoping someone may be able to top me from having to rebuild my windows 7 laptop. Basically my problem is that I can copy files or folders. If I press control V to copy anything I get an error saying that the application has terminated in an unusual way! I've tried uninstalling and reinstalling the visual C runtime component and this makes no difference what so ever. I cant simply do a Windows repair as the machine is encrypted. So can anybody help with this and save be going completely round the bend and wasting an entire day tomorrow having to rebuild my machine. Thanks in advance and again sorry for the slightly off topic nature of this!