Hello Anthony, Does everything report timeouts or only the shake? Try selecting the 3 different buttons and let us know if you get any data. Also try different POI categories to see if this makes and difference. I just tried mine and it did time out initially but after trying again, I retrieved street info, intersections and POIs without an issue. Thanks. Charles LaPierre, CTO Sendero Group Developers of accessible GPS and distributors of technology for the blind Office Phone: 888-757-6810 Email: Charles@xxxxxxxxxxxxxxxx Sendero web: http://www.senderogroup.com General GPS Web: http://www.AccessibleGPS.com -----Original Message----- From: gps-talkusers-bounce@xxxxxxxxxxxxx [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of Anthony Tibbs Sent: Friday, September 06, 2013 9:30 AM To: gps-talkusers@xxxxxxxxxxxxx Subject: [gps-talkusers] Lookaround iPhone App - "Request timed out" at all times Hi everyone, Does anyone have any insight into why Sendero's LookAround app might constantly report 'request timed out'? I am in Montreal, Quebec, Canada. My wife and I both have iPhones, one a 4S the other a 5. This app used to work wonderfully but, for the past month or two, any attempt to use it generates a 'request timed out' error. My initial theory was that the program was no longer supported... but I posted to the mailing list of a national consumer organization in Canada and received reports from across the country that the app seemed to be working fine for them. Reinstalilng the app has not improved matters, and there is no indication that we are out of date in any way. Internet in all other respects seems fine. This is true whether on a 3G or LTE connection, or Wifi. What could be the issue? Regards, Anthony Tibbs To change your email settings (unsubscribe, digest only, or vacation mode): http://senderogroup.com/social_media/email.htm Additionally, to unsubscribe send an email to gps-talkusers-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject. To change your email settings (unsubscribe, digest only, or vacation mode): http://senderogroup.com/social_media/email.htm Additionally, to unsubscribe send an email to gps-talkusers-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject.