NB: This email and its contents are subject to our email legal notice which can be viewed at http://www.sars.gov.za/Email_Disclaimer.pdf ---- And another thing, when this strange thing happens, I cannot go to IE with alt+tab, only via the taskbar or jaws window list. -----Original Message----- From: Nicol Oosthuizen Sent: 03 October 2007 03:58 PM To: 'jawsscripts@xxxxxxxxxxxxx' Subject: please press control+down arrow to skip the disclaimer part. subject line: IE frame Importance: High Hello guys Usually I post from home as the disclaimer part at the top usually makes it difficult for people to read my posts, but now I need help very desperately. This now happens very often. I'm using IE6 to perform my duties at work, I'm doing customer satisfaction surveys. I only have the necessary programs open, IE6 of course, the company's income tax program to assist clients if they need help, I have my mail client open as I need to be aware if important e-mail gets to me, I have notepad open for personal notes such as when a client no longer works at a place and I'm given a new contact number to get hold of him, I have excel open because I have to refer to turn around times for certain query types. Now it happens often that all of a sudden IE just get stuck. The virtual cursor gets inactive, pressing plus jaws says pc cursor. Pressing insert+z twice doesn't solve the problem. I can click no button on the survey page. I can only read the page with the jaws cursor or virtualize it, but I can't click any buttons such as submit. I asked the IT people at my work, they can't click anything on the page either, thus far my only option was to exit IE, but then that client's info gets lost and it will never come back again, so it means its one client I can't get hold of. I've noticed that the window class is IE frame when this happens, usually the class is internet explorer server but when IE gets stuck the class is IE frame. Is it possible to fix this without loosing the information? Any help is much appreciated.__________ View the list's information and change your settings at http://www.freelists.org/list/jawsscripts