[slikom] Hej, Freedom Scientific, posluÅaj nas!

From: "Gradimir Kragic" <bastono@xxxxxxxx>
To: "Lista SliKom" <slikom@xxxxxxxxxxxxx>
Date: Sat, 6 Oct 2012 08:53:24 +0200
    Zdravo svima,

    PiÅem veÄ nekoliko poruka o novoj verziji JAWS-a a sve u Åelji da vas 
informiÅem o novinama koje donose nove verzije. Nije baÅ sve uvijek dobro, 
Äesto pojavljivanje novih verzija Äini da su one manje stabilne, da se 
poznate greÅke ne otklanjaju i sliÄno. Tako se ovih dana pojavila online 
peticija kojom korisnici JAWS-a protestuju Åto se pojavljuju nove verzije a 
ne otklanjaju stari problemi. Peticija bi mogla biti naslovljena nekako 
ovako kako sam ja napisao u subjektu. Ko je spreman da potpiÅe ovu peticiju 
neka slijedi link ispod a prije toga svakako proÄitati tekst koji prati 
peticiju.

Link za peticiju:
http://www.ipetitions.com/petition/freedom-scientific-bug-fix-problems

Tekst na Engleskom jeziku:
The undersigned hereby publicly petition Freedom Scientific to take action 
to correct the programming errors, incompatibility issues, and bugs that 
continue to be replete throughout the JAWS for Windows screen reading 
program (âJAWSâ).
We blind computer users, at work, need to function in programs like Excel, 
Access, and similar quantitative applications; to operate word processing 
programs; and to use email, calendaring, and complex Web-based 
applications. In addition, we rely on computers to pay bills, access 
medical records, shop, send email, and do all the other myriad tasks needed 
for independent living. It is critical that our screen access software be 
reliable, robust, and dependable. JAWS, the most widely used screen access 
program by a huge margin, is a feature rich and complex program that is our 
lifeline to all these things. Although JAWS is a great product, too often 
new features are added that havenât been fully vetted, new bugs are 
introduced, and old bugs go unfixed.
We, the undersigned, have had enough. There is no excuse for known 
programming errors to continue version after version. There is no excuse 
for the seemingly haphazard way new features are too often introduced, 
breaking functionality that has been stable for years and thereby depriving 
customers of crucial access to the applications referenced above (among 
others).
JAWS is expensive. Many, if not most, of those signing this petition have 
paid thousands of dollars, in license fees and/or software maintenance 
agreement ("SMAâ) charges for JAWS. This software is simply too important 
and too expensive for such glaring problems to appear so frequently and 
then to persist for so long.
Freedom Scientific, please listen! We do not want new features as much as 
we need a stable product that works reliably. It is the intention of the 
undersigned that you, Freedom Scientific, fully comprehend and appreciate 
the frustration of your customers.
We have invested much, both in terms of financial resources and hours in 
learning, to use your product. In return, Freedom Scientific must 
acknowledge the existence of these longstanding problems and commit in 
writing to an overhaul of JAWS to eliminate persistent and recurring bugs. 
If not, the undersigned will take appropriate measures, such as withholding 
SMA purchases, migrating to other applications, eschewing upgrades, and 
lobbying agencies to do likewise. Freedom Scientific has been able to 
ignore complaints about these bugs from individuals, even though they are 
frequently reported on listservs, but the cumulative impact on Freedom 
Scientific of concerted action by the undersigned will be significant. 
Continuing to spend our money on yet another upgrade that does not fix whatâs 
broken is abhorrent to us. (We encourage all signers to make note of any 
monetary commitment such as not purchasing new SMA in the comments field 
with your signature.)
As technical support issues are escalated, we are told that the problems 
are reported to the developers. We customers, however, have come to believe 
that there is a fundamental disconnect between "escalation" in technical 
support and program development. Once it becomes apparent that technical 
support cannot help and that there is a definite programming error, it 
appears to us that the issue floats away into that Never-Never land beyond 
the sea that separates technical support from program development.
It is our hope, by circulating this petition through the Internet, that you 
will take notice, acknowledge the problems, and take swift, decisive, and 
effective measures.


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[slikom] Hej, Freedom Scientific, posluÅaj nas!

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