On 18/02/2016 09:49, Annabel wrote:
Good news, Ibrahim, I’m pleased with this outcome. Annabell.very good news indeed, it goes without saying though, keep backups of all correspondances in case you have to rtely on them in future.
*From:* Ibrahim Gucukoglu <mailto:ibrahim_gucukoglu@xxxxxxxx>
*Sent:* Thursday, February 18, 2016 9:35 AM
*To:* access-uk@xxxxxxxxxxxxx <mailto:access-uk@xxxxxxxxxxxxx>
*Subject:* [access-uk] A hard won but rewarding victory!
Hi Everyone.
Just wanted to update everyone re the Amazon situation I recently had cause to bemoan about. firstly though, I’d like to thank everyone who contributed to the thread on Digital Rights Management as well as to those who emailed me privately with their sympathies, comments and suggestions, they were all very much appreciated.
Right then, here it is, the email I received from Amazon this morning. This is one of those red letter day moments, I’m still on a high in fact LOL.
Message From Customer Service
Dear Mr Gucukoglu,
Thank you for contacting Christopher North with your enquiry. I am part of the buyer account escalations team and your email has been passed to me for review. Mr. North has been advised of the outcome of my investigation.
I have reviewed your account and considered all the information provided by you in detail. Following my review, I am pleased to confirm that your Amazon account has now been reinstated.
You may once again purchase products, including promotional and popular items. We want to work with you to resolve any issues you might be experiencing with our service and would appreciate any feedback you can provide regarding the items you have returned, especially the recent increase in electronic items returned to the Fulfilment Centre. Your feedback may enable us to provide a better shopping experience and ensure that future orders arrive without incident.
I regret any inconvenience caused by the temporary closure of your account and we appreciate your feedback on the matter and your efforts to comply with our policies. Thank you for your continued interest; we look forward to your next visit to Amazon.co.uk.
Please reply to us directly at cis@xxxxxxxxxxxx if we can be of further assistance.
Warmest regards,
Emma R - Escalations Specialist, Buyer Performance
I hope no one else finds themselves in this situation, I really do.
All the best, Ibrahim.