Hi Ibrahim
Pleased the matter has been resolved to your satisfaction. In relation to your
digital material, in particular, I felt this was very harsh and unfair given
the money involved.
Kind Regards,
Jackie Brown
Emails: thebrownsplace@xxxxxxxxxxxxxx <mailto:thebrownsplace@xxxxxxxxxxxxxx>
jackieannbrown62@xxxxxxxxx <mailto:jackieannbrown62@xxxxxxxxx>
jackie@xxxxxxxxxxxxxxxxxxx <mailto:jackie@xxxxxxxxxxxxxxxxxxx>
Check out my website: www.thebrownsplace.info <http://www.thebrownsplace.info>
Read my EyeWrite blog: www.thebrownsplace.info/?page_id=136
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Skype: thejackmate
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ;
Ibrahim Gucukoglu
Sent: 18 February 2016 09:36
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] A hard won but rewarding victory!
Hi Everyone.
Just wanted to update everyone re the Amazon situation I recently had cause to
bemoan about. firstly though, I’d like to thank everyone who contributed to
the thread on Digital Rights Management as well as to those who emailed me
privately with their sympathies, comments and suggestions, they were all very
much appreciated.
Right then, here it is, the email I received from Amazon this morning. This is
one of those red letter day moments, I’m still on a high in fact LOL.
Message From Customer Service
Dear Mr Gucukoglu,
Thank you for contacting Christopher North with your enquiry. I am part of the
buyer account escalations team and your email has been passed to me for review.
Mr. North has been advised of the outcome of my investigation.
I have reviewed your account and considered all the information provided by you
in detail. Following my review, I am pleased to confirm that your Amazon
account has now been reinstated.
You may once again purchase products, including promotional and popular items.
We want to work with you to resolve any issues you might be experiencing with
our service and would appreciate any feedback you can provide regarding the
items you have returned, especially the recent increase in electronic items
returned to the Fulfilment Centre. Your feedback may enable us to provide a
better shopping experience and ensure that future orders arrive without
incident.
I regret any inconvenience caused by the temporary closure of your account and
we appreciate your feedback on the matter and your efforts to comply with our
policies. Thank you for your continued interest; we look forward to your next
visit to Amazon.co.uk.
Please reply to us directly at cis@xxxxxxxxxxxx <mailto:cis@xxxxxxxxxxxx> if
we can be of further assistance.
Warmest regards,
Emma R - Escalations Specialist, Buyer Performance
I hope no one else finds themselves in this situation, I really do.
All the best, Ibrahim.