[access-uk] Re: Broad Band Speed
- From: Jonathan H <digitaltoast@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Mon, 7 May 2012 20:58:35 +0100
Hi Colin,
Wow - that really IS slow!
Just focussing on these three lines for a second:
Download speed achieved during the test was - 0.5 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.85 Mbps
The IP Profile is set based on the stable connection speed of your
router (which is why they tell you to always leave it on, for very
good reason!).
Given that you have a very respectable IP Profile of 9.85 Mbps, an
acceptable range of 4 to 21 Mbps, the download speed of 0.5 Mbps
suggests that the line itself is OK.
So, I'd be looking at your wireless connection.
When you've got the laptop, connect it via a LAN cable to the router
and do the speed test again.
Annoyingly, you can only do one speed test per hour, but if that
result is still slow, then it might be worth trying the master socket.
Did they tell you to take the front plate off and plug it into the
socket behind? (Be careful you don't pull any wires loose when doing
this!).
That then removes the possibility of it being anything on your
internal wiring interfering. But if the test on the master socket is
very fast, then it's your internal wiring.
Finally, if plugging it via a LAN cable brings it up to full speed,
and it turns out the wireless signal is weak, I'd invest in a pair of
these:
http://www.7dayshop.com/catalog/product_info.php?&products_id=113205
I'm not on a kickback, but I heartily recommend them! It's like having
a direct LAN connection, but any mains plug becomes a network point
(with the adaptor plugged into it, of course!)
Additionally, it means you can have the router plugged into the master
socket, and you'll always get a bit of extra speed like that.
Finally, do you know if you've got what they call and accelerator or
"iplate" master socket? It's a plate that screws onto your master
socket and can give a bit of a speed boost.
http://www.shop.bt.com/products/bt-iplate---bt-broadband-accelerator-58LT.html
but you can get them much cheaper than £8. Some ISPs even send them
out for free.
On Mon, May 7, 2012 at 8:40 PM, Colin Phelan <colin_phelan@xxxxxxxxxxx> wrote:
> Thanks Jonathon, results below
> Bundled from Orange yes although recently handed over our land line to them
> from BT up until then we just used broad band from Orange.
> All Orange equipment, they have not said much yet on the subject
> Not plugged into master socket as that is some distance away
> I am thinking my pc is a bit shot and will also bring home work lap top
> tomorrow which is new and test speed on that as I said results below, many
> thanks Colin
>
>
> FAQ
>
>
>
> 1. Best Effort Test: -provides background information.
> Download Speed
> 0.5 Mbps
>
> 0 Mbps 21 Mbps
> Max Achievable Speed
>
> Download speed achieved during the test was - 0.5 Mbps
> For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
> IP Profile for your line is - 9.85 Mbps
>
> 2. Upstream Test: -provides background information.
> Upload Speed
> 0.89 Mbps
>
> 0 Mbps 0.83 Mbps
> Max Achievable Speed
>
> Upload speed achieved during the test was - 0.89Mbps
> Additional Information:
> Upstream Rate IP profile on your line is - 0.83 Mbps
>
>
> This test was not conclusive and further testing is required.This might be
> useful for your Broadband Service Provider to investigate the fault.
> If you wish to carry out further tests,please click on 'Continue' button.If
> not, please close the window using 'Exit' button and contact your ISP for
> further assistance with these results.
>
> Please visit FAQ section if you are unable To understand the test results.
>
>
>
>
>
>
> Notes:
> The Download Speed is the average rate that was achieved during this test.
>
> Notes:
> Your line is configured to the maximum rate that it can support or at your
> chosen fixed rate, this is known as the line rate and would be viewed
> through your CPE software or in your router configuration.
> Your IP profile is always less than the line rate and is normal on any
> network.
> The Upstream Test rate figure quoted will always be smaller than the assured
> rate profile. This is because in order for the throughput to reach its
> destination, it requires an overhead which explains the difference between
> the two.
>
> Notes:
> If your download speed lies in this range then your connection seems to be
> working fine.
>
> Notes:
> The Download Speed is the average rate that was achieved during this test.
>
> Notes:
> Your line is configured to the maximum rate that it can support or at your
> chosen fixed rate, this is known as the line rate and would be viewed
> through your CPE software or in your router configuration.
> Your IP profile is always less than the line rate and is normal on any
> network.
>
>
> r
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Jonathan H
> Sent: 07 May 2012 16:40
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Broad Band Speed
>
>
> Colin;
>
> Many factors at play here! Do you know if your broadband is "unbundled"? ie,
> do Orange supply and maintain your home phone service as well? How is your
> wireless set up? Is it b, g or N? What's the signal strength? Are you in a
> busy are where there might be other routers on the same channel? Did Orange
> provide the equipment? What have they said about it?
>
> The best and most official place to start is at http://speedtester.bt.com/
>
> Click "yes" to agree, Select the button marked "ADSL and Fibre to the
> cabinet" (NOT the beta test!), enter your phone number only (don't enter
> service ID) click run and wait about 3 minutes. Then, if that works, copy
> and paste the text from the results back to this group and this will tell a
> lot about your line stats, profile etc (nothing personal though!).
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