[access-uk] Re: Bt total broadband - was ISP providers
- From: "Adrien Collins" <adriencollins06@xxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 1 Feb 2008 15:44:23 +0100
Hi Wendy
Thanks for that, it explains a lot.
Just one more thing, What happened to the list, I haven't
received any mail from the list at all since last night,
strange! I was wondering if I had been unsubscribed for some
reason.
Regards
Adrien
You can get me off list at
adriencollins06@xxxxxxx
or
adrien_collins@xxxxxxxxxxx
Speakon is a free fully self-voicing accessible multimedia
program for
the visually impaired, find out more by downloading the
software from:
http://www.a-technic.net/speakon.htm
You can join the speakon user group by sending a blank
e-mail to:
speakon-subscribe@xxxxxxxxxxxxxxx
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of phil
stephenson
Sent: Friday, February 01, 2008 12:16 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Bt total broadband - was ISP
providers
Hi Ali & all who've contributed to this thread,
Well ok looks like I've come to a decision (hooray you say!)
and that's to not go with Bt but instead to give the new o2
home broadband service a try.
For £10 a month I will be getting freephone 24hr technical
support at call centres based either in leeds or glasgow and
an estimated speed of 14mb download - yes I know this this
is just an estimate but they did assure me that they do a
test for the first month and if the speed dips consistently
below this they will refund the difference or allow me to
downgrade to the basic package which is speeds up to 8mb,
apparently the house where we'll be is very close to the
main exchange in that area hence the good speed.
anyway we'll see what happens, it is a new service so could
find myself facing some of those early adopter issues but I
must say I found them extremely helpful on the phone and not
condescending in any way. so if you're an o2 pay-monthly
customer and interested in switching ISP's then you might
like to take a look via www.o2.co.uk.
Thanks to you all for your input re this will let you know
how it al goes as and when it's all set up.
With thanks,
Phil
________________________________
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of allykelly
Sent: 31 January 2008 17:42
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Bt total broadband - was ISP
providers
Hi Phil,
Might as well put my 2 p worth in here, BT are ok, the
customer Service are based abroad and yes sometimes their
English language communication skills are not great, even
less aware from a visually impaired perspective. If you do
decide to go with BT ensure you know the download speed of
your line, they should tell you this prior to deciding which
package suits you, I say this as my line can only handle 3.5
mb yet they happily sold me the up to 8mb package. I do
recognise there is no package between the 2 mb and the 8 mb,
but still feel it was a bit naughty not to tell me at the
time of ordering. It was quite easy to set up but I did need
sighted assistance to get the numbers from the router to
secure the wireless connection. Good luck!
Alistair
----- Original Message -----
From: phil stephenson
<mailto:phil@xxxxxxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, January 31, 2008 4:45 PM
Subject: [access-uk] Re: Bt total broadband - was
ISP providers
Terry,
Thanks for your feedback, I suspected the anti-mob
would outweigh the likes of yourself but well it's good to
hear you've had no problems.
many thanks,
Phil
________________________________
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Terry Clasper
Sent: 31 January 2008 14:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Bt total broadband - was
ISP providers
Phil.
I've always been happy with BT as my broadband
provider.
The hub manager software should you want to use it
is fairly accessible once you get to know where stuff is and
what unlabeled links relate to, and the hub phone is very
usable looking very similar to a standard digital cordless
phone with the 5 well marked and the pick up and hang up
buttons large towards the top of the phone.
Touching wood now, I've never had any down time with
them since I started using the service around 5 years ago.
I get around 4 MB download and 1 MB upload which in
the scheme of things is ok.
regarding there customer service, never had to use
them which I guess is a good thing.
Anyway sorry to the anti BT mob, I'm sure plenty
will have other views.
----- Original Message -----
From: phil stephenson
<mailto:phil@xxxxxxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, January 31, 2008 1:57 PM
Subject: [access-uk] Bt total broadband -
was ISP providers
Hi me again!
Ok think I'm closing in on my search for a
new ISP provider! I have decided not to carry on with
Tiscali as I've had real trouble with them over the past few
days trying to speak to someone and getting some straight
answers from them, the worst of which being this morning
when I waited a good 10 mins to get through and just as I
was being put t through got cut off, I then retried and got
through but was told "due to a systems failure I would have
to ring back tomorrow"...I was not happy!
so of the others I have looked at I am still
thinking of the new o2 service or the Bt total broadband top
range option...of all the people I've tired to speak to
today Bt were the most helpful and it was an 0800 number!
so here's the question, what's people's
experiences of using Bt broadband and receiving customer
support from them, in particular does anyone out there use
the Broadband talk option and if so how good is it and how
accessible is the phone you get?
I know I know there will be no doubt those
of you who love Bt and those of you who will have thrown a
fit at the mere mention of them but would be good to hear
your recommendations positive or negative!
thanks as ever,
Phil
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