[access-uk] Bugs in Owasys 22C mobile phone
- From: "Clive Pallett" <clive@xxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: "Access-UK" <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 13 Apr 2005 23:30:59 +0100
Hello everyone,
further to my message yesterday, I had a call from Susan Thorpe at RNIB
Customer Services today who told me she had passed on my problem to the
hitech team who said it was her problem to sort out. she gave me an
authorisation number to return the phone for replacement. I will be
sending it back tomorrow.
Also, Paul porter from RNIB phoned me and said that there are bugs in the
phone, especially when setting up voicemail and calling numbers. the
speech stops working and it is necessary to press the volume up button to
restore it. I couldn't even do this! He said I am not the only one to
experience problems and advised me to return it either for refund or
replacement. I pointed out that we should have been told about this
before, being a high-priced item and having to pay for it up front. He
came back and said there is no guarantee the next phone I get is
problem-free. I will keep trying, as much for others as myself, who don't
want to have a phone with a load of gizmos, even if one can access it with
TALKS. and yes, my Braille instructions for the Owasys phone arrived
today.
I will keep you posted of my progress.
Best wishes,
Clive Pallett
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