[access-uk] Feedback on Barclays fraud calls
- From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>
- To: "Access UK" <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 18 Nov 2010 20:00:39 -0000
Hello again All,
In respect of the unsolicited auto-calls I have been getting
today, just a line to let you know that I've just phoned
Barclays Bank on 0845 755555 and, after waiting to be passed
from one person to another for around 20 minutes, discovered
that these "Fraud" auto-calls are indeed from them. IN fact,
both Barclays Bank and Barclay Card use this auto-call
system.
You won't believe it but the reason they have been doing
this is because they have put a stop on my Visa debit card
(which I knew nothing about) because of a suspicious card
transaction. The transaction was when the RNIB took 62P from
my account yesterday when I purchased a watch battery from
the RNIB site! Yes, 62P! and what's more I have regular
transactions of this type with the RNIB so there was nothing
strange about this.
Having said this, I'm still not impressed with this kind of
communication which simply tells you to press a button and
then key in your account details. How long will it be before
phishers duplicate this message for fraudulent purposes?
John.
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