[access-uk] Re: Feedback on Barclays fraud calls
- From: "Gary Robinson" <gary.r30@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 18 Nov 2010 21:45:07 -0000
John,
I had a similar experience with Barclaycard in the summer when they first
started the "service".
In my case they blocked the card because I paid £1.20 to RNiB for a diary.
Their excuse is that fraudsters often make a small donation to a charity to
see if a card/credentials are valid. I pointed out to them that as I had
been making payments to RNIB with the card for several years that even the
most basic anti fraud software might just have noticed a trend! somewhat
sarcastically I also pointed out that they were providing statements in
Braille!.
the most annoying thing though as you found out is that they stop the card
but don't tell you, so if you have been carrying out online transactions
since it was stopped they bounce, but not immediately as the "verify by
Visa" and other password schemes used by retailers all correctly report that
the card is valid.
I had a somewhat terse conversation with a manager at Barclaycard and
insisted that they re-validate all the online transactions they had
bounced. Strangely enough I haven't been troubled with the system since
then.
the other annoying factor that you should be aware of is that if you have a
messaging system on your phone, their automated software isn't smart enough
to realize it and will engage it in conversation, not get the answers it
wants and quietly go away and report a security issue leading to another
blocked card. On several ocaisions I caught the tail end of a message, just
enough to recognise what it was and call Barclaycard, but only because I
knew what to look for, you have been warned.
Gary
----- Original Message -----
From: "John Wilson" <j.wilson07@xxxxxxxxxxxxx>
To: "Access UK" <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, November 18, 2010 8:00 PM
Subject: [access-uk] Feedback on Barclays fraud calls
Hello again All,
In respect of the unsolicited auto-calls I have been getting
today, just a line to let you know that I've just phoned
Barclays Bank on 0845 755555 and, after waiting to be passed
from one person to another for around 20 minutes, discovered
that these "Fraud" auto-calls are indeed from them. IN fact,
both Barclays Bank and Barclay Card use this auto-call
system.
You won't believe it but the reason they have been doing
this is because they have put a stop on my Visa debit card
(which I knew nothing about) because of a suspicious card
transaction. The transaction was when the RNIB took 62P from
my account yesterday when I purchased a watch battery from
the RNIB site! Yes, 62P! and what's more I have regular
transactions of this type with the RNIB so there was nothing
strange about this.
Having said this, I'm still not impressed with this kind of
communication which simply tells you to press a button and
then key in your account details. How long will it be before
phishers duplicate this message for fraudulent purposes?
John.
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