[access-uk] Re: Jaws Dongle
- From: Glenn Tookey <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 21 Dec 2009 16:04:43 +0000
Every piece of software is sold with a clear specification of the system
requirements required to support the application, Jaws is no different. Given
that Jaws 10, 11 or whatever installs on 99% of customers pc's, then I would
suggest that the PC is not properly set up rather than there being a problem
with JAWS. Our tech support people spend hours on the phone looking after end
users who need support in the set up or use of our products -free of charge -
you will not get that with most other AT provider and certainly not from PC
world or even Microsoft.
Our objective is to help you all get the best from your software, we understand
it is important to you. You know where we are if you need help, but sometimes
the problems are not ours to solve - in those cases you have to get support
from your pc provider - that often when you find that you will not receive the
personal attention that we provide. You can buy the whole package from us, then
you can be sure it will be properly specified and will work out of the box.
Regards
Glenn
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Eleanor Burke
Sent: 21 December 2009 15:52
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Jaws Dongle
Are you seriously suggesting that every person purchasing Jaws as a known
screen reader checks out their system prior to purchase? I would like to
see the small print from FS stating this as a requirement then at least I
can go back to the education authority that purchased Jaws 10 for me and get
them to have my system checked out for compatability.
----- Original Message -----
From: "Hussein Patwa " <access-uk@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 21, 2009 3:48 PM
Subject: [access-uk] Re: Jaws Dongle
> Hi Eleanor,
>
> It's always advisable to check compatibility with any application before
> purchase or installation. This is particular important for access
> technology, particularly if the technology is planned for use with a
> particular application. It would be unfortunate if someone paid good
> money
> for a product, only to find it didn't work with their chosen application
> due
> to a lack of research beforehand.
>
> Also, I'm sure there are some notable changes between Jaws 9 and 10. As
> software advances, it's not inconceivable that the way it operates or
> interacts with the computer system, not to mention its dependencies and
> system requirements may change.
>
> _______________________________________
> Have a pleasant day,
>
> Kind Regards and Best Wishes,
>
> Hussein.
>
> Hussein Patwa
> Tel: 0789 47 595 62 (UK)
> Tel: +44 (0)122 4433 954 (SIP)
> Skype: patwaspotterfan2
> GoogleTalk: thewanderingwriter
> Web: www.patwanet.co.uk
> My Blog: http://patwaspotterfan.livejournal.com
>
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>> -----Original Message-----
>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
>> Behalf Of Eleanor Burke
>> Sent: Monday, December 21, 2009 3:43 PM
>> To: access-uk@xxxxxxxxxxxxx
>> Subject: [access-uk] Re: Jaws Dongle
>>
>> Well Chris what was it you were told, 10 days? to wait, mine was always
>> coming too! At least it has come now but paying high prices for
>> software
>> and then having to wait so long. I never realized for instance that I
>> would
>> need to check compatability of all my software on my computer and
>> netbook
>> prior to purchasing Jaws, that is a new one on me, it clashing. If
>> Jaws 9
>> does not clash and can install then why can't Jaws 10 install without
>> clashing?
>> ----- Original Message -----
>> From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Monday, December 21, 2009 3:28 PM
>> Subject: [access-uk] Re: Jaws Dongle
>>
>>
>> > No still haven't got it. But I got a plan. When and if I do get this
>> > netbook I will authorize with my 1 activation. Then if it goes down I
>> will
>> > ring them up and escalate the issue.
>> >
>> > Chris Hallsworth
>> > e-mail: christopherh40@xxxxxxxxxxxxxx
>> > MSN: ch9675@xxxxxxxxxxx
>> > Skype: chrishallsworth7266
>> >
>> > I am also on Facebook.
>> >
>> > On 21/12/2009 15:15, Eleanor Burke wrote:
>> >> I can recall 'someone' posting to this list about having to wait for
>> >> their Jaws dongle. You never did tell us if you finally got it. I
>> had
>> >> to wait 2 months for mine!
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