Hi Amro - I only meant that very rarely, I got asked to activate my license by entering the code, but a reboot of the machine generally fixed it. - Andy ----- Original Message ----- From: Amro Bilal To: access-uk@xxxxxxxxxxxxx Sent: Sunday, June 05, 2011 7:25 PM Subject: [access-uk] Re: Jaws losing authorisation Hi Andy, so if I reactivate Jaws I won't lose an activation count? Sorry if I misunderstood you but what do you mean by never worried about it much? It happened with me twice already and I managed to get Jaws working again by doing a system restore which's not an ideal solution. I'm worried if I activate Jaws every time this issue happens I will have to keep asking FS for an activation count resets. Could you explain more? Many thanks for taking the time to help. Amro ------------------------------------------------------------------------------ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of ANDY COLLINS Sent: Sunday, June 05, 2011 6:55 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: Jaws losing authorisation Hi Amro - This occasionally happens to me using JFW9 under Vista. The other thing that sometimes happens is that I get a message telling me JAWS is running in 40 minute mode and will shut down... Don't know why the glitches occur, but I've never worried too much as they are a rare occurrence - Andy ----- Original Message ----- From: Amro Bilal To: access-uk@xxxxxxxxxxxxx Sent: Sunday, June 05, 2011 6:18 PM Subject: [access-uk] Jaws losing authorisation Hello all, Windows 7 pro 32bit and Jaws 12 the latest. For some reason Jaws suddenly lost authorisation on my system. After a restart of my system I was surprised to see the Jaws activation dialog popping up asking me to reactivate my version. I haven't changed any hardware components on my system so this is not the cause. The only thing I changed on my system was the System Locale from English to another language (Region and Language>Administrative page>Change System Locale) . Could that possibly be the cause of the authorisation loss? I recall that this issue has come up before but unfortunately searching the lists archive didn't yield any results. Please help. Amro