The demo process is a real hassle I agree with that. But the support I received was excellent. I did write to them saying I thought the process very complicated. That Email has just been sent, so no response yet. Find me on Twitter http://www.twitter.com/barkingbabs Barbara Wilson M: 07917710779 T: 02887784046 E: barkingbabs@xxxxxxxxxxxxxxx IM: creativeeyes@xxxxxxxxxxxxx Skype: creativeeyes ----- Original Message ----- From: tony sweeney To: access-uk@xxxxxxxxxxxxx Sent: Monday, December 28, 2009 11:58 PM Subject: [access-uk] Re: KNFB Reader Software Activation Hi Barbara, Firstly trust that your Xmas is going well! Now from what you write it looks like that the KNFB product you mention that it's a real turn-off! Did you write your views to them and if so what was the response? Regards Tony ----- Original Message ----- From: Barbara Wilson To: Access-UK Sent: Monday, December 28, 2009 9:24 PM Subject: [access-uk] KNFB Reader Software Activation Firstly, let me say that the KNFB Reader customer support team have been extremely helpful towards me during this whole process, replying to Emails even over the holiday period. However, the whole receiving a 14 day demo is a complicated process and I do wonder why it needs to be so? Firstly you Email them for a serial number. Then you go to the site, register for an account and enter the serial number. Next you download the software and install onto your phone. After this you launch the program on the phone and on the second screen, you get an activation code. You enter this on the correct page on the Website and receive a third number. You type this into the phone when prompted and finally, your demo is active. Seems ridiculous and not at all encouraging for someone wanting to try out the software. I am sure they have a good reason for this, whatever it is! Anyway, as I said before, they have been very helpful and my demo copy is now ready to go. I will be trying it out over the next few days. Find me on Twitter http://www.twitter.com/barkingbabs Barbara Wilson M: 07917710779 T: 02887784046 E: barkingbabs@xxxxxxxxxxxxxxx IM: creativeeyes@xxxxxxxxxxxxx Skype: creativeeyes ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ Information from ESET Smart Security, version of virus signature database 4725 (20091229) __________ The message was checked by ESET Smart Security. http://www.eset.com