[access-uk] Re: KNFB Reader Software Activation
- From: Glenn Tookey <Glenn.Tookey@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Tue, 29 Dec 2009 16:17:26 +0000
Hi Barbara,
I agree that the demo download process is a little cumbersome, we built it this
way to ensure that we kept track of accounts, serial numbers and activation
codes. We will look at the process again directly we return in the New Year, to
see if we can make it a little more slick.
The application works well, I hope it is worth the hassle for you.
Regards
Glenn
(CEO Sight and Sound Technology)
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Barbara Wilson
Sent: 29 December 2009 14:22
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: KNFB Reader Software Activation
The demo process is a real hassle I agree with that. But the support I received
was excellent. I did write to them saying I thought the process very
complicated. That Email has just been sent, so no response yet.
Find me on Twitter http://www.twitter.com/barkingbabs
Barbara Wilson
M: 07917710779
T: 02887784046
E: barkingbabs@xxxxxxxxxxxxxxx<mailto:barkingbabs@xxxxxxxxxxxxxxx>
IM: creativeeyes@xxxxxxxxxxxxx<mailto:creativeeyes@xxxxxxxxxxxxx>
Skype: creativeeyes
----- Original Message -----
From: tony sweeney<mailto:deirton711@xxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 28, 2009 11:58 PM
Subject: [access-uk] Re: KNFB Reader Software Activation
Hi Barbara,
Firstly trust that your Xmas is going well!
Now from what you write it looks like that the KNFB product you mention that
it's a real turn-off!
Did you write your views to them and if so what was the response?
Regards
Tony
----- Original Message -----
From: Barbara Wilson<mailto:barkingbabs@xxxxxxxxxxxxxxx>
To: Access-UK<mailto:access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 28, 2009 9:24 PM
Subject: [access-uk] KNFB Reader Software Activation
Firstly, let me say that the KNFB Reader customer support team have been
extremely helpful towards me during this whole process, replying to Emails
even over the holiday period.
However, the whole receiving a 14 day demo is a complicated process and I do
wonder why it needs to be so? Firstly you Email them for a serial number.
Then you go to the site, register for an account and enter the serial
number. Next you download the software and install onto your phone. After
this you launch the program on the phone and on the second screen, you get
an activation code. You enter this on the correct page on the Website and
receive a third number. You type this into the phone when prompted and
finally, your demo is active.
Seems ridiculous and not at all encouraging for someone wanting to try out
the software. I am sure they have a good reason for this, whatever it is!
Anyway, as I said before, they have been very helpful and my demo copy is
now ready to go. I will be trying it out over the next few days.
Find me on Twitter http://www.twitter.com/barkingbabs
Barbara Wilson
M: 07917710779
T: 02887784046
E: barkingbabs@xxxxxxxxxxxxxxx<mailto:barkingbabs@xxxxxxxxxxxxxxx>
IM: creativeeyes@xxxxxxxxxxxxx<mailto:creativeeyes@xxxxxxxxxxxxx>
Skype: creativeeyes
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx>
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> with
the Subject:- faq
__________ Information from ESET Smart Security, version of virus signature
database 4725 (20091229) __________
The message was checked by ESET Smart Security.
http://www.eset.com
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
Other related posts: