[access-uk] Looking for Advice
- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 26 Mar 2009 14:56:25 -0000
Hi
I purchased Wayfinder Access from Computer Room Services and I cannot get it to
work. Neil Barnfather tells me that there is no fault with my product because
some months ago I began to say that I wanted my money back if my purchase was
'unsuitable for purpose'? He said it was suitable for purpose and there was
nothing wrong with it so I would not be legally entitled to a refund. I asked
my lawyer friend and she said if it is not working I am entitled to a refund.
I am interested to know on this list, if anyone has ever experienced a problem
such as this with Wayfinder Access? Now before everyone starts to write saying
that there is a list for discussing Wayfinder Access, the list is owned and
controlled by Neil Barnfather and it is not therefore, in my opiniion, a list
where I can actually discuss an issue such as this. I do however, believe,
that Wayfinder Access is access technology and therefore am writing to this
list.
I am being told my code has expired. I removed and reinstalled the software
but I get the same message. I am told by Computer Room Services that they have
never known of a problem such as this before and are puzzled. They say that
they have passed the matter to Neil Barnfather who tells me that I can send my
phones to him and he will get it working for me but this involves me in
additional expense. He also wants me to try it on one phone only but I do not
wish to do this as I am under the impression, right or wrong, that the software
can be put on more than one phone. It is a case of just using one phone at a
time and not both simultaneously. I do not have this one year yet.
Eleanor
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