[access-uk] Re: Looking for Advice
- From: Dean Wilcox <wilcoxdean@xxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Thu, 26 Mar 2009 15:32:33 +0000
Hi,
I just want to try and make something clear that I'm unsure about. You said:
"I purchased Wayfinder Access from Computer Room Services and I
cannot get it to work. Neil Barnfather tells me that there is no
fault with my product because some months ago I began to say that I
wanted my money back if my purchase was 'unsuitable for purpose'?"
I'm wondering did you purchase from Computer Room Services and then
seek support from TalkNav or is it a miss type as Steve Nutt owns
Computer Room Services and Neil Barnfather owns TalkNav.
At 14:56 26/03/2009, you wrote:
Hi
I purchased Wayfinder Access from Computer Room Services and I
cannot get it to work. Neil Barnfather tells me that there is no
fault with my product because some months ago I began to say that I
wanted my money back if my purchase was 'unsuitable for
purpose'? He said it was suitable for purpose and there was nothing
wrong with it so I would not be legally entitled to a refund. I
asked my lawyer friend and she said if it is not working I am
entitled to a refund. I am interested to know on this list, if
anyone has ever experienced a problem such as this with Wayfinder
Access? Now before everyone starts to write saying that there is a
list for discussing Wayfinder Access, the list is owned and
controlled by Neil Barnfather and it is not therefore, in my
opiniion, a list where I can actually discuss an issue such as
this. I do however, believe, that Wayfinder Access is access
technology and therefore am writing to this list.
I am being told my code has expired. I removed and reinstalled the
software but I get the same message. I am told by Computer Room
Services that they have never known of a problem such as this before
and are puzzled. They say that they have passed the matter to Neil
Barnfather who tells me that I can send my phones to him and he will
get it working for me but this involves me in additional
expense. He also wants me to try it on one phone only but I do not
wish to do this as I am under the impression, right or wrong, that
the software can be put on more than one phone. It is a case of
just using one phone at a time and not both simultaneously. I do
not have this one year yet.
Eleanor
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