[access-uk] Re: Looking for Advice
- From: "Ibrahim Gucukoglu" <ibrahim_gucukoglu@xxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 26 Mar 2009 15:50:12 -0000
Hi Eleanor.
Neil has already said that he'll take a look at your phone and wayfinder for
free. Either accept his offer and send the phones off to him or else just shut
up. You've been wining on and on about this and I'm surprised Neil is even
bothering with you as he is under no obligation to do so. In the meantime, I
suggest you do as I have said and take it up directly with wayfinder or Steve
who originally sold you the product.
All the best, Ibrahim.
----- Original Message -----
From: Eleanor Burke
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, March 26, 2009 3:41 PM
Subject: [access-uk] Re: Looking for Advice
This morning I sent an e-mail to Steve at Computer Room Services. He replied
that he is off on an exhibition to the Isle of Wyatt and that he has forwarded
the problem to Neil Barnfather. Neil Barnfather wants me to send the phone and
to foot the postage for both phones to him as I did not purchase from him. I
do not see why I should have to pay postage for the phones as I am within one
year of the purchase.
Steve says:
From: Steve Nutt
To: 'Eleanor Burke'
Sent: Thursday, March 26, 2009 12:30 PM
Subject: [Bulk] RE: WFA
Hi Eleanor,
I don't know what is going on here.
I have passed this to Neil, because I am just about to leave for an
exhibition at the Isle Of Wight, and won't be back until Saturday.
All the best
Steve
------------------------------------------------------------------------------
From: Eleanor Burke [mailto:eleanorburke@xxxxxxxxxxxxxx]
Sent: Thursday 26 March 2009 12:17
To: Steve Nutt
Subject: WFA
Steve
I do not know what is going on but I cannot use this. It is saying that my
trial version has expired. Can you check this code please TS-EMQC-JBFK
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----- Original Message -----
From: Dean Wilcox
To: access-uk@xxxxxxxxxxxxx
Sent: Thursday, March 26, 2009 3:32 PM
Subject: [access-uk] Re: Looking for Advice
Hi,
I just want to try and make something clear that I'm unsure about. You
said:
"I purchased Wayfinder Access from Computer Room Services and I cannot get
it to work. Neil Barnfather tells me that there is no fault with my product
because some months ago I began to say that I wanted my money back if my
purchase was 'unsuitable for purpose'?"
I'm wondering did you purchase from Computer Room Services and then seek
support from TalkNav or is it a miss type as Steve Nutt owns Computer Room
Services and Neil Barnfather owns TalkNav.
At 14:56 26/03/2009, you wrote:
Hi
I purchased Wayfinder Access from Computer Room Services and I cannot get
it to work. Neil Barnfather tells me that there is no fault with my product
because some months ago I began to say that I wanted my money back if my
purchase was 'unsuitable for purpose'? He said it was suitable for purpose and
there was nothing wrong with it so I would not be legally entitled to a refund.
I asked my lawyer friend and she said if it is not working I am entitled to a
refund. I am interested to know on this list, if anyone has ever experienced a
problem such as this with Wayfinder Access? Now before everyone starts to
write saying that there is a list for discussing Wayfinder Access, the list is
owned and controlled by Neil Barnfather and it is not therefore, in my
opiniion, a list where I can actually discuss an issue such as this. I do
however, believe, that Wayfinder Access is access technology and therefore am
writing to this list.
I am being told my code has expired. I removed and reinstalled the
software but I get the same message. I am told by Computer Room Services that
they have never known of a problem such as this before and are puzzled. They
say that they have passed the matter to Neil Barnfather who tells me that I can
send my phones to him and he will get it working for me but this involves me in
additional expense. He also wants me to try it on one phone only but I do not
wish to do this as I am under the impression, right or wrong, that the software
can be put on more than one phone. It is a case of just using one phone at a
time and not both simultaneously. I do not have this one year yet.
Eleanor
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