[access-uk] Re: More from Audible

  • From: "ANDY COLLINS" <Andy@xxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Wed, 1 Jun 2011 19:02:08 +0100

Yes, but you have to have JFW12 to see that button, earlier versions can't see it! So with their upgrade, they have taken away the access we had - 


Andy
----- Original Message ----- From: "Edward Green" <edward@xxxxxxxxxxxxxxxxxxxx> 
To: <access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, June 01, 2011 6:21 PM
Subject: [access-uk] Re: More from Audible



Hi Mary and Andy,
What problems are you experiencing trying to play samples on the new Audible site? If you activate the button above the title link, which JAWS describes 
as "unlabelled flash", the sample should play.  I'm not sure how other
screen readers report it.

Ed

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of 
Mary Tottle
Sent: 01 June 2011 13:11
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] More from Audible

Hi all those interested in Audible.  My husband received the following
message.
Regards
Mary
Your audible.co.uk Enquiry
Dear Mike,

Firstly allow me to apologise for any inconvenience caused.
We are currently aware of the issues customers are experiencing with screen readers since we updated the website and are working to get them resolved as 
soon as possible.

As a workaround resolution, we are offering customers a 2 day window in
which they can download a book and return it if they do not like it, as a
substitute for the sample function. Simply purchase a book, and if you
decide within 2 days that you do not like it, send us an email or give us a 
call and we will be glad to issue a refund.

I hope this helps.

Regards,

Tim F
Audible Customer Care


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