hi Amro, this a good. Just have to consider my provider options, and get
on with it,
On 11/03/2016 13:07, Amro Bilal wrote:
Hi Billy, been with PlusNet for good few years and never had a reason to complain. They use BT’s reliable network so you get the same high speed that BT offers: broadband and super-fast fibre broadband. Even the modem I have here has the BT logo on it. They are sort of subsidiary of BT. The difference is in customer service and tech support. In the very few times I had to phone their UK based help centre I found their employees to be efficient, knowledgeable and very courteous. The company does the usual offerings such as internet protection, mail and webmail access, phone line, TV service etc. and I believe they offer domain name hosting service too. In term of pricing comparison I’m afraid I can’t comment because I haven’t done my homework! Though I believe their prices are very competitive.
I’m not on a commission but I’m a very satisfied customer! Their website is www.plus.net.
Hope this helps.
Amro
-----Original Message----- From: billy inglis
Sent: Friday, March 11, 2016 10:03 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PlusNet vs BT Internet
hi Amro, I'm looking to change my supplier next month. At the moment I
am with BT.
Can you please tell me alittle more about the services supplied by Plus
net. I have the full package with BT.
Any advice or help would be apreciated I ndeed,
On 10/03/2016 22:35, Amro Bilal wrote:
Many thanks to you all for your comments; they were most helpful. I was with BT few years ago and I hated them; that’s how I moved to PlusNet in the first place. Ed alerted me to the fact that I can get BT Sport through PlusNet rather than through BT itself (stupid of me not to have thought of it). I rang PlusNet and here are the answers I got:
You can get the four BT Sport channels on your Sky box for £9.99 a month (12.99 a month for the HD ones). BT wanted to charge me £19.99 a month to get them on my Sky box if I don’t switch ISP. Alternatively with PlusNet you can subscribe to their TV package if you don’t have Sky and get BT Sport as part of the deal but I’m afraid I can’t remember prices.
It’s true that customer support lines are open between 7.30am-10.00pm for home users these days. For businesses though it is still 24 7. The guy I spoke to said that he wasn’t sure if this was permanent or it is only a temporary arrangement and they would go back to 24 7 for home users in the future. Still, at least you know that someone who’s decent and knows what he is talking about will answer your call during these hours and your problem will get sorted.
I’ve now subscribed to BT Sport through PlusNet and I’m sticking with them to preserve my sanity as Mo said!
Thanks all once more for your help.
Amro
From: Mobeen Iqbal
Sent: Thursday, March 10, 2016 6:50 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: PlusNet vs BT Internet
Hi Amro.
BT are still one of the bottom suppliers in the UK in terms of customer satisfaction, or at least they were when i looked at surveys a few months back. I much prefer plus net over BT. the business division of talk talk isn't bad either which is who we're with now. I'd stick with plus net if you want to hang on to your sanity and your hair!
cheers,
Mo.
On 10/03/2016 18:17, Edward Green wrote:
Hi Amro,
As a fellow Plusnet and BT Sport subscriber I sympathise. It’s particularly galling as BT own Plusnet.
I’d sound a word of caution about BT Internet: If you do switch and want to use many Freelists mailing lists, you may want to use a third party email provider, as many BT subscribers appear to have no end of problems with Freelists. I think this is because of BT’s tie-up with Yahoo Mail.
I see you have your own domain but I haven’t looked to see if you are routing mail via Plusnet.
Cheers,
Ed
On 10 Mar 2016, at 17:05, Amro Bilal <info@xxxxxxxxxxxxx> wrote:
Hello all,
I’m with PlusNet and I’d have to say I’m very happy with their services especially their UK based customer support centres. However, to get BT Sport channel at a reasonable price it would seem that I have to switch ISP to BT. So, what do people think of BT internet generally please? Is their after sale support still utterly useless or have they improved. Many thanks.
Amro