[access-uk] Re: Problem checking out orders on websites; cookies?

  • From: "Andy Collins" <Andy@xxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 14 Feb 2005 18:14:02 -0000

Carol -

I had this problem last time I placed an order, but when I called them about it, they finished the order off over the phone, and then I forgot about it until today, and I encountered the problem again on another site, decided to go on to the Tesco site and see if the problem was still there too, and it was and is!

I didn't get as far as you did, when you had a problem with them, I couldn't get on to the security page to enter my card details etc. I'm pretty sure I need to change something on my computer, but don't know what that might be; I've deleted temporary cookies and temporary files, but that has made no difference, and I don't know what else to do - I've called Tesco again, but all their lines are busy!! So, having not deliberately made any changes on this machine, I'm stuck to know how this problem of not being able to complete purchases, has occurred, and how to cure it!

So to all, again I ask, has anybody had a problem where they have an account set up with a website, all seems to work well, and then suddenly one day, the 'check out' button won't take you to the security page?

Andy
----- Original Message ----- From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, February 14, 2005 5:58 PM
Subject: [access-uk] Re: Problem checking out orders on websites; cookies?


Andy,

I had a recent problem where I got to the checkout, filled in my details
and then didn't get the next page telling me they'd be coming and
sending me an email.  Instead I got a message that something had gone
wrong at the checkout stage.  I tried it again about a half an hour
later and it was fine.

Don't know if this helps really but at least you're not alone with
perhaps occasional problems at the site which are not recognised by
Customer Services.  The only problem they have is not knowing what
satsumas are!!  True:  I had to make an amendment on one occasion and
remove apples and replace them with satsumas.  The lady on the other end
asked if "satsumas" were apples!  <SMILE>

I decided at that stage to do the manoeuvre myself later!  . . ..


--
Carol
carol.pearson@xxxxxxxxxxxx



-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Andy Collins
Sent: Monday, February 14, 2005 1:29 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Problem checking out orders on websites; cookies?


Hi all -

This is happening on more than one site that I have an accountwith, but
I'll
use Tesco for this example.

I can log in with my password, do my shop, and check my basket, but when
I
hit the 'check out your order' button, the page disappears, but the
checkout
page doesn't arrive, and when I arrow up and down, JFW doesn't speak,
and
only pressing alt F4 get's me out of it, by bringing up the last page,
with
the 'check out your order' button.

I've spoken with Tesco, and they say they have no technical problems,
and
actually completed the order from their end.

I'm wondering then, if I have a cookie issue. I haven't knowingly
deleted
any cookies off this machine, and am wondering if they can get
corrupted, if
this is possible, it does seem strange, as I've experienced it on
another
site this morning!

Any thoughts on what might have happened and how to fix it?

Thanks

Andy

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