[access-uk] Re: Re; error report
- From: "Justin R" <mypc128@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 28 May 2004 14:51:27 +0100
is there an update feature in PowerDVD? if so that might solve your problem
Andy.
Justin
----- Original Message -----
From: <Wally.Harding@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, May 28, 2004 10:04 AM
Subject: [access-uk] Re: Re; error report
> I guess the simple answer is if you don't use power DVD uninstall it from
> add remove programs. There was one version of power DVD that caused
problems
> on XP systems with jaws on them but an updated version fixed it. so if you
> do use it, perhaps you could check to see if you have the latest version.
>
> Unfortunately I can't remember the version number of the problem version
of
> power DVD.
>
> Wally Harding
> RNIB Hi-tech support
>
>
> -----Original Message-----
> From: Andy Collins [mailto:Andy@xxxxxxxxxxxxxxxxxxx]
> Sent: 28 May 2004 09:44
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Re; error report
>
>
> Thanks Wally - PowerDVD does quite regularly cause a problem, but I don't
> know how to solve it, other than rebooting!
>
> Andy
> ----- Original Message -----
> From: <Wally.Harding@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, May 28, 2004 8:58 AM
> Subject: [access-uk] Re: Re; error report
>
>
> Andy
>
> I wouldn't say you should just accept it as one of those things. If the
same
> application is forcing your system to reboot regularly then you may well
> have a problem somewhere. What I would ignore is the send report to
> Microsoft button, instead click the don't send button and save yourself
the
> time and bandwidth.
>
> This feature cant be turned off in windows XP but personally I leave mine
> active so that I have an indication of when things are not going smoothly
> within my system.
>
> Wally Harding
> RNIB Hi-tech support
>
>
> -----Original Message-----
> From: Andy Collins [mailto:Andy@xxxxxxxxxxxxxxxxxxx]
> Sent: 27 May 2004 10:53
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Re; error report
>
>
> Hi Wally -
>
> So, think I'll just accept it as one of those things then, when it
happens -
> when it does happen, my machine usually reboots first, and then I get
asked
> to send the error report!
>
> Andy
> ----- Original Message -----
> From: <Wally.Harding@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, May 27, 2004 8:44 AM
> Subject: [access-uk] Re: Re; error report
>
>
> Andy
>
> Many professionals consider the error reporting in windows XP to be a
> complete waste of time and resources as it tells you nothing about
nothing.
>
> a report like those you supplied could be generated if a program crashes
for
> whatever reason and may not necessarily mean there's a real problem.
>
> when I tried sending the reports to Microsoft, all I got back was what
> seemed to be a standard reply telling me that a device driver had caused
> the problem but no further information was available.
>
> My thought was, if they could tell me it was a device driver that caused
the
> problem, how come they couldn't tell me which device driver it was. It
> seemed like a fob off.
>
> Wally Harding
> RNIB Hi-tech support
>
>
> -----Original Message-----
> From: Andy Collins [mailto:Andy@xxxxxxxxxxxxxxxxxxx]
> Sent: 26 May 2004 20:26
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Re; error report
>
>
> Hi Justin -
>
> Thanks for the suggestion, found the following 2 entries [amongst others],
I
> regularly have trouble with PowerDVD, but don't know how to sort it, and
the
> one about JFW is interesting, and I'd be interested to see what others
say,
> so here are 2 of the log entries: [by the way, there was nothing in there
> about drivers as commented upon in the error report]
>
>
> 18 April 2004
>
> Applicatio n Error
>
> Faulting application powerdvd.exe, version 4.0.0.1813, faulting module
> appbarcom.dll, version 1.0.0.1, fault address 0x0000bb8b.
>
> 08 May 2004
>
> Applicatio n Error
>
> Faulting application jfw.exe, version 5.0.621.0, faulting module jfw.exe,
> version 5.0.621.0, fault address 0x001244d0.
>
> Andy
> ----- Original Message -----
> From: "Justin R" <mypc128@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, May 26, 2004 7:38 PM
> Subject: [access-uk] Re; error report
>
>
> Hi Andy,
> have you and Debbie looked in the error log report? is that any good in
> understanding what's going on. its in the start menu under "help and
> Support" then can tab down to the link (if you the layout isn't set in
> classic view) "use tools to view you computer's information and diagnose
> problems".
> in that... you then have a list on the left, in that list, go to Advanced
> systems information. then, after that, go into the right pain view and
> select the link "view error log". not very easy to understand the logs
but
> look for the date that your crash happened, get jaws etc. to read the log.
>
> maybe copy and past it here. it might help.
>
> Just a thought.
>
> all hte best,
>
> Justin
>
>
> Hi Debbie -
>
> Just to say, you're not on your own in this, It quite regularly happens
for
> me too, and I've now stopped sending the error reports, but like you, have
> no idea which driver could be causing the problem, and I have checked for
> updates for drivers from the MS website.
>
> Sorry I can't help!
>
> Andy
> ----- Original
>
>
>
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