Mandy, go to the view menu, current view submenu and uncheck the item that says "group messages by conversation". It seems that you missed my message the first time I replied! Cheers, Amro ----- Original Message ----- From: Mandy To: access-uk@xxxxxxxxxxxxx Sent: Saturday, February 02, 2008 10:49 AM Subject: [access-uk] Repeat of Email Problem. I am still having problems where my emails are saying "collapsed" or sometimes "expanded" and I can't find the solution and disappointingly: nobody has replied to this. Surely someone knows what I should do. I've looked through the options of Outlook Express but anything I've altered there has made no difference at all. Mandy.