Hi Mandy, no apologies is needed! It's perfectly alright! Anyway glad you got the problem sorted. Cheers, Amro ----- Original Message ----- From: Mandy To: access-uk@xxxxxxxxxxxxx Sent: Saturday, February 02, 2008 11:52 PM Subject: [access-uk] Re: Repeat of Email Problem. Hi apologies I did not see this email - not until Brian was going through the emails on the list: probably because it was so difficult reading through the subjects. Thanks anyway it has indeed cured the problem and apologies for missing the email the first time. Also: I emailed the Jaws list stating my email had been ignored on this list so again many apologies. Mandy. ----- Original Message ----- From: Amro Bilal To: access-uk@xxxxxxxxxxxxx Sent: Saturday, February 02, 2008 12:19 PM Subject: [access-uk] Re: Repeat of Email Problem. Mandy, go to the view menu, current view submenu and uncheck the item that says "group messages by conversation". It seems that you missed my message the first time I replied! Cheers, Amro ----- Original Message ----- From: Mandy To: access-uk@xxxxxxxxxxxxx Sent: Saturday, February 02, 2008 10:49 AM Subject: [access-uk] Repeat of Email Problem. I am still having problems where my emails are saying "collapsed" or sometimes "expanded" and I can't find the solution and disappointingly: nobody has replied to this. Surely someone knows what I should do. I've looked through the options of Outlook Express but anything I've altered there has made no difference at all. Mandy.