Hello, I wonder if anyone can explain something to me I've never understood. The way I have Outlook 2000 set up, at the top of the inbox come the most recent e-mails. I arrow down and JAWS says "Conversation: Hello or whatever the subject is". Within those conversation groups, the most recent e-mail is at the bottom. I hope that makes sense - as you'll see below I don't understand it! I have several questions. I like having the most recent e-mails within a conversation at the bottom, but really I'd like the whole thing with the most recent e-mails (the whole load of e-mails in the inbox, not just within each conversation, if that makes sense). How do I do this? The other thing is, although most e-mails seem to get sorted/grouped in the way I describe above, some which are very recent seem to get put at the bottom. I don't really understand how to set Outlook up so I have it the way I want it. I don't know whether to choose ascending or descending, and I don't know the difference between sorting and grouping. There seem to be millions of ways of customising it in Outlook and I can't imagine that they're necessary. I thought I had it the way I want it but every now and then someone says they've sent me an e-mail and I don't notice it, because it's been put at the bottom and I assume it will be near the top (and I have e-mails in between which I just keep for info, so I never get to the bottom cos I think all below a certain point are just for info). Then someone says about an e-mail they've sent me and I find it at the bottom even though it's recent. Can anyone explain to me? Catherine ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq