[access-uk] Re: TIME FOR A RANT ...
- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 25 Jun 2009 06:05:42 +0100
Hi Eleanor,
Asking for an appointment if you want an in-depth demo, as Carol did, makes
common sense. You really can't expect someone to be doing nothing, sitting
there just waiting to do you an hour's demo, at the drop of a hat. If it
was just a let me feel it thing, that would be easy. But because Carol
wanted "in-depth" then it is just plain sense to make an appointment first,
or you're going to get disappointed.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
ELEANOR BURKE
Sent: Thursday 25 June 2009 01:56
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: TIME FOR A RANT ...
Tony we cannot be mind readers and cannot know of an appointment system
through inspiration.
Eleanor
----- Original Message -----
From: "Tony Sweeney" <deirton711@xxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Cc: "tony sweeney" <deirton711@xxxxxxxxx>
Sent: Thursday, June 25, 2009 1:53 AM
Subject: [access-uk] Re: TIME FOR A RANT ...
> Hi Carol,
>
> Am outside your country's so really can't say too much.
>
> I agree with Steve's point that in my experience for example it would be
> good for an appointment to be made.
>
> Now on Roger's point, there is no need for rudeness by a prospective
> supplier!
>
> You have now a contact in the RNIB so go for it!
>
> By the way (for your information) that person's mail appeared on the list!
>
> Anyway sure it has happened to most of us I'm sure in the past!
>
> Relax and hopefully you will get that problem you wrote of resolved
> satisfactorily.
>
> All the best
>
> Tony
> ----- Original Message -----
> From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Wednesday, June 24, 2009 5:04 PM
> Subject: [access-uk] Re: TIME FOR A RANT ...
>
>
>>I agree Steve, to an extent, but I know they have a High Tech team and
>>shouldn't they all have a pretty good working knowledge about all items?
>>I mean, when they haven't got customers, they're there to play to their
>>hearts' content, answer the odd call or two here and there I guess!
>>
>> Now perhaps I'm really getting even more mad than when I started this
>> morning so I'd best crawl back into a hole somewhere! <Smiles>
>>
>> --
>> Carol
>> carol.pearson29@xxxxxxxxxxxxxx
>>
>> ---- Original Message ----
>> From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Wednesday, June 24, 2009 4:20 PM
>> Subject: [access-uk] Re: TIME FOR A RANT ...
>>
>>> Hi Roger,
>>>
>>> I have some sympathy for Carol too, but if you are
>>> expecting an in-depth demo of a product, it is really
>>> only polite to make an appointment. If you don't make an
>>> appointment, you can't really expect someone to drop
>>> everything just to give you an in-depth demo on the fly.
>>>
>>> All the best
>>>
>>> Steve
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx
>>> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of roger south
>>> Sent: Wednesday 24 June 2009 15:43
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: TIME FOR A RANT ...
>>>
>>> Hi Carol
>>>
>>> You have my sympathy as I've been down that street as
>>> well. Several years ago I wanted to buy a portable book
>>> reader and the one to have was the Road Runner. I have a
>>> severe hearing loss and therefore hear mostly
>>> electronically. This made me wary as to whether it would
>>> be suitable for me.
>>>
>>> I phoned the dealer and was told the price etc. I
>>> explained my difficulty and fears so would I be able to
>>> return it if I needed to. In no circumstances I was told
>>> as the machine would be second hand. If it was unsuitable
>>> I'd have to find a buyer to purchase it off me. What he
>>> didn't realise and was not interested in listening to was
>>> that only the actual machine would be used briefly as I
>>> would have used my own batteries out of courtesy and I
>>> never use head-phones ever as they are of no use to me.
>>> My own induction loop would have been plugged in instead.
>>>
>>> Another list member agreed to meet me and allow me to try
>>> his. It transpired
>>>
>>> I was unable to get on with it and never did purchase
>>> one. But the dealer in
>>>
>>> question, due to his short sightedness and rude behaviour
>>> has lost a potential customer for life. I would wait for
>>> hell to freeze over before I bought even a box of matches
>>> from him in the future.
>>>
>>> Rger
>>>
>>> ----- Original Message -----
>>> From: "Carol Pearson" <carol.pearson29@xxxxxxxxxxxxxx>
>>> To: "Access UK Mailing List" <access-uk@xxxxxxxxxxxxx>
>>> Sent: Wednesday, June 24, 2009 10:10 AM
>>> Subject: [access-uk] TIME FOR A RANT ...
>>>
>>>
>>> Hi all,
>>>
>>> I don't exactly apologise for this post and I'll try to
>>> keep it brief!
>>>
>>> I've just written about my recent experience when
>>> visiting the RNIB shop at Judd Street for the first time
>>> a few weeks back ...
>>>
>>> (I won't repeat here what I wrote there ...)
>>>
>>> My quest to get a proper indepth demonstration of the
>>> Plextalk Pocket has been exceedingly difficult ... and
>>> I've now decided to give it up.
>>>
>>> Not only was I unable to get anything like a
>>> demonstration at the RNIB, but I have declined to
>>> purchase the "Infotech" article. This was the last nail
>>> in the coffin for me! I was told this would cost me £10
>>> as I'm not a regular subscriber to "Infotech" and you can
>>> no longer purchase individual articles at a reasonable
>>> rate. I think £10 is too steep and, despite my writing
>>> both Brian and Terry at T&T, I heard nothing from them.
>>>
>>> Well, that's just too bad! It seems my quest for a
>>> recorder I'll really like and get on with is just not to
>>> be!
>>>
>>> Surely, it ought to be easier than this to get proper
>>> demonstrations and a working knowledge of this high tech
>>> stuff for which we have to pay fairly high prices anyway
>>> ...
>>>
>>> OK - rant over!
>>>
>>> --
>>> Carol
>>> carol.pearson29@xxxxxxxxxxxxxx
>>>
>>>
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