I gave up trying to log on to the orange mobile web site as I found it completely impossible. I've absolutely no idea why I couldn't log in and Orange were totally useless in helping. To be fair I haven't tried for several months. Oh and I'm on contract. Yusuf ----- Original Message ----- From: "Graham Page" <gpage@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Sunday, November 19, 2006 10:25 PM Subject: [access-uk] accessibility of mobile providers was Re: Re: Vodaphone contacts > thanks Kevin. any other tips on friendliness of mobile providers would be > helpful. I note that Orange have bought these new tarrifs in, Racoon, > Dolphin, Canary and Panther I think. The Racoon one looks excelent and it > was good to be able to read the relevant information on their site. > > I did have problems loging on to the site with my pay as you go orange > phone > details though. has anyone else had difficulties with this? I think it's > an > access issue rather than me not having the right details. > > regards > > Graham > ----- Original Message ----- > From: "kevin and emma" <kream@xxxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Friday, November 17, 2006 11:15 AM > Subject: [access-uk] Re: Vodaphone contacts > > > hi graham, not sure why you think vodafones coverage is so poor. i'd guess > there no worse than any other in that field. i've been with them for 5/6 > years altogether and, certainly in the last couple of years, found very > few > areas i have network problems. i've use my phone in such diverse places as > inner-city london, in the depths of the west highlands of scotland, the > yorkshire dales, middle of gatwick airport etc, and haven't found any real > inconsistancys. maybe i'm just lucky! smile. the only area which seems > consistantly poor is on board virgin's voyager trains, but even that's > improving these days. from what i've read and what people have said, i > don't > think any of the networks would win a prize in the customer service > department. it seems to be totally down to who you actually speak too when > you ring. > kevin (lord L) > "Civilization exists by geological consent, subject to change without > notice." - will durant > email/msn: kream@xxxxxxxxxxxx > ----- Original Message ----- > From: "Graham Page" <gpage@xxxxxxxxxxxxxx> > To: <access-uk@xxxxxxxxxxxxx> > Sent: Thursday, November 16, 2006 9:58 PM > Subject: [access-uk] Re: Vodaphone contacts > > >> Hi Steve. >> >> As I said, I am beginning to have serious concerns about the quality of >> staff employed by the disability team at t-mobile. I can only say I will >> keep chasing them and let people here know about how things go. >> >> I do travel around quite a bit though and want to find the best contract >> provider at the moment. I am having problems loging into the orange site >> with a pay as you go phone I have. Can't get the web site to let me log > in. >> I will send a different message shortly about this, though they seem to > have >> some good deals at the moment. >> >> I won't touch vodaphone as I find there coverage is remarkably > inconsistent >> throughout the country. I also don't want to know about 3 as they have > been >> slammed throughout the press for having poor phones,coverage and service. > I >> believe that if a 3 call drops, the user is routed to the o2 network but >> this is at an extra price. >> >> T-mobile coverage is not great but at least the people on the other end >> of >> the phone can speak english to a reasonable degree. >> >> O2 has some good accessible online billing facilities but O2 has had some >> problems with billing and while I must admit I dealt with Carphone > Warehouse >> as o2 agents, they were a cross between delboy and Ali Gee and I found > them >> poor at keeping promises >> >> so the choice may come down to issues of accessibility of web based >> services, coverage and the best deal. It does seem to me that these >> companies are interested more in things like TV on a mobile rather than >> ensuring that the basic core of the system works well, that services are >> reliable and that staff are well trained. It seems to me a case of > choosing >> the best of a poor bunch. >> >> I hope someone else here has had more positive experiences. >> >> Regards >> >> Graham >> >> >> Regards >> >> graham >> ----- Original Message ----- >> From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> >> To: <access-uk@xxxxxxxxxxxxx> >> Sent: Thursday, November 16, 2006 8:31 PM >> Subject: [access-uk] Re: Vodaphone contacts >> >> >> Hi Graham, >> >> I have had T-Mobile customer services ring me many times asking me about >> Talks, so it is not a T-Mobile policy that Talks invalidates anything, it > is >> just some strange person you got. >> >> All the best >> -- >> Computer Room Services: the long cane for blind computer users. >> Telephone Low-call: 08452 606 277 >> International: +44(0)1438 742286, >> Fax: +44(0)1438 759589 >> mobile: +44(0)7956 334938, >> Email: mailto:Steve@xxxxxxxxxxxxxx >> Web site: http://www.comproom.co.uk >> >> -----Original Message----- >> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf > Of >> Graham Page >> Sent: 16 November 2006 14:29 >> To: access-uk@xxxxxxxxxxxxx >> Subject: [access-uk] Re: Vodaphone contacts >> >> t-mobile tell me that they don't offer talks and that to install it could >> nulllify the warrantee. I am looking further into this. as far as I am >> concerned though t-mobile is the ultimate in tokenism as they have a >> disability related helpline that can supply information on audio tape or > in >> Braille and that seems to be about it. nothing really that ordinary >> ccustomer services staff couldn't arrange. >> >> I am challenging them about their attitude to talks, but it doesn't help >> much when the manufacturer is allowing itself to get behind on the >> technology it supports. >> >> Nuance is a big company and there is little excuse for the fact that all > the >> phones it works with are now virtually discontinued with the possible >> exception of the Nokia N70 and Nokia 9300. >> >> Cheers >> >> >> graham >> ----- Original Message ----- >> From: "Ian Macrae" <ian.macrae@xxxxxxxxx> >> To: <access-uk@xxxxxxxxxxxxx> >> Sent: Thursday, November 16, 2006 12:52 PM >> Subject: [access-uk] Re: Vodaphone contacts >> >> >> At present, Kevin, Vodafone appears to be the only game in town as far >> as providers and Talks are concerned. Orange tell me that they're >> already giving Talks to some VI customers, but this seems to be a pretty >> ad hoc arrangement. However, they say they hope to have it on a more >> formalised basis in the new year. But Vodafone are actually in a >> contractual agreement with Nuance. >> >> -----Original Message----- >> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf >> Of kevin and emma >> Sent: 16 November 2006 12:48 >> To: access-uk@xxxxxxxxxxxxx >> Subject: [access-uk] Re: Vodaphone contacts >> >> hi all, are the other mobile providers as confused as this?i'm >> considering moving over to orange, but will i face the same maize of >> dead ends and misinformation with them too? >> kevin (lord L) >> "Civilization exists by geological consent, subject to change without >> notice." - will durant >> email/msn: kream@xxxxxxxxxxxx >> ----- Original Message ----- >> From: "Ian Macrae" <ian.macrae@xxxxxxxxx> >> To: <access-uk@xxxxxxxxxxxxx> >> Sent: Thursday, November 16, 2006 11:09 AM >> Subject: [access-uk] Re: Vodaphone contacts >> >> >> There is obviously a deal of confusion around. I was told by the same >> guy yesterday that the communicator was available. A colleague has told >> me that she's been offered an N73 with Talks installed by tomorrow from >> Vodafone. My understanding is that Nuance haven't yet finished the >> re-write for that handset. Curiouser and curiouser. >> >> -----Original Message----- >> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf >> Of Mark Threadgold >> Sent: 16 November 2006 08:09 >> To: access-uk@xxxxxxxxxxxxx >> Subject: [access-uk] Re: Vodaphone contacts >> >> Ian, >> >> Having spoken to Neil Warren, the new chap looking after Talks at >> Vodaphone, he assures me the 9500 is no longer available through >> Vodaphone at all. The 9300 is the model they now supply with Talks. I >> didn't ask about other models as it is the communicator I want to >> replace my 9210i. >> >> Regards, >> >> Mark Threadgold >> >> Of all the things I have ever lost, the thing I miss most is my mind.... >> >> -----Original Message----- >> From Ian Macrae >> >> Adrian and all, >> >> I've been given to understand that a variety of handsets are available >> with Talks on a variety of tariffs. These still include the N70 and the >> 9500. In fact I had a Talks enabled N70 from them yesterday although >> admittedly it did take their press bod some time to get it from >> elsewhere in the organisation. >> >> ** To leave the list, click on the immediately-following link:- >> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> ** If this link doesn't work then send a message to: >> ** access-uk-request@xxxxxxxxxxxxx >> ** and in the Subject line type >> ** unsubscribe >> ** For other list commands such as vacation mode, click on the >> ** immediately-following link:- >> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> ** or send a message, to >> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq >> >> >> http://www.bbc.co.uk/ >> This e-mail (and any attachments) is confidential and may contain >> personal >> views which are not the views of the BBC unless specifically stated. >> If you have received it in error, please delete it from your system. >> Do not use, copy or disclose the information 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