[access-uk] Re: blame where due
- From: <Clive.Lever@xxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Thu, 29 Mar 2012 12:40:29 +0100
Thanks Hazel,
thanks to your post I'll make sure I do. Without your post it probably
wouldn't have occurred to me to "try before I buy".
Best,
Clive
Clive Lever
Diversity and Equality Officer
Kent County Council
Office: 01622 221163
Email: clive.lever@xxxxxxxxxxx
Kent County Council
Room 2.35A
Sessions House
Maidstone, Kent.
ME14 1XQ
________________________________
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of Hazel & Kim Darvell
Sent: 29 March 2012 12:31
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: blame where due
Hello Clive
Glad my post helped and you will now get demo's before any updates.
Cheers
Hazel
----- Original Message -----
From: Clive Lever <mailto:clive.lever@xxxxxxxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Sent: Wednesday, March 28, 2012 2:43 PM
Subject: [access-uk] Re: blame where due
Hello Hazel,
on the face of it this sounds like a real carping whinge
(smile), but thanks for sending. At work we are about to upgrade my PC
from Jaws 11 to Jaws 13, and your message has prompted me to recommend
that we first try a demo of 13 before spending out. You may have just
saved my employers some dosh.
Ta,
Clive
----- Original Message -----
From: Hazel & Kim Darvell
<mailto:darvell1181@xxxxxxxxxxxxxxx>
To: access u k <mailto:access-uk@xxxxxxxxxxxxx>
Sent: Wednesday, March 28, 2012 1:35 PM
Subject: [access-uk] blame where due
Hello to all
I think I need to get this off my chest so anyone not
wanting to hear a good moan then please feel free to turn a deaf ear to
the following.
I am a firm believer of putting blame where it's needed
so here goes.
We have been running Jaws 11 on our desktop for a number
of years with no trouble so when I decided to get myself a laptop early
last year I too used Jaws 11 and could do all the usual things.
A few weeks ago I installed on the laptop Jaws 13,
unlucky for some and that was me.
All has been installed correctly but can I use it ? not
on your life.
I can no longer shop online or do anything on web pages.
Instead of saying the word link I get this annoying
click, and it won't say what the link is.
I then had the bright idea to contact Sight & Sound and
spent one and a half hours with them on remote support, this was a call
that was charged for as it was over the 59 mins .
What a waste of time and money, all they did was change
the sound that each link made, now it sounds like there is a great big
bee stuck in the speakers.
The Issue on Jaws reading too much info could not be
resolved and their parting advice was to report to Sainsburys that they
had a problem with their website.
This I suggested to Sainsburys.
That evening I had a gut feeling about all this.
I went onto the desktop and tried all our usual sites
with the following screenreaders.
Jaws 11
System Access.
Dolphin Guide
N V D
All these worked a treat.
The next day I contacted Sainsburys . to tell them
there was no problem with their website .
Many software companies we deal with for accessible
technology are too quick in blaming other people for the problems which
they themselves are responsible for
I have been told all the settings with Jaws are all
correct.
In future we will get a demo of any new version before
spending out shed loads of money.
I feel better for that but it doesn't help with my
present situation.
Take care
Hazel
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