[access-uk] Re: blame where due
- From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Sat, 31 Mar 2012 12:30:58 +0000
While not currently a Jaws user but as you raised the problem on list and had
it resolved as a result, it would be of benefit to others to know how the
issues were resolved. This way others may benefit.
-----Original message-----
From: Hazel & Kim Darvell
Sent: 31/03/2012, 9:45 am
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: blame where due
Hello Glen
Yes thanks to Niel and after plenty of patients we have fixed the problems.
Praise where due.
Many thanks to all concerned.
Hazel
----- Original Message -----
From: Glenn Tookey
To: access-uk@xxxxxxxxxxxxx
Sent: Friday, March 30, 2012 5:38 PM
Subject: [access-uk] Re: blame where due
Hi Hazel
Hopefully our Technical Support team have resolved your set up issues now.
Let us know if you are up and running ok
Regards
Glenn
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Hazel & Kim Darvell
Sent: 29 March 2012 12:47
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: blame where due
Amro you have hit the nail on the head here.
I get clicks or buzz on what I believe are links so will look into it.
When I went onto remote with S & S they had no idea what was wrong , but am
going to contact them again, they should know their own product and I will not
give up till it's sorted, but right now I need space as it might get the heave
ho as far as it can go.
Ha ha
Hazel
----- Original Message -----
From: Amro Bilal
To: access-uk@xxxxxxxxxxxxx
Sent: Wednesday, March 28, 2012 10:18 PM
Subject: [access-uk] Re: blame where due
Hi Hazel, most probably S&S has checked this with you but... Do you get the
clicking sound when reading line by line or when reading all? Could it be that
you've activated one of the new say all reading schemes? One of the say all
schemes behaves exactly like you describe when using the read all command.
Hope I'm not telling you something you've already tried with S&S.
Amro
----------------------------------------------------------------------------
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Hazel & Kim Darvell
Sent: Wednesday, March 28, 2012 1:35 PM
To: access u k
Subject: [access-uk] blame where due
Hello to all
I think I need to get this off my chest so anyone not wanting to hear a
good moan then please feel free to turn a deaf ear to the following.
I am a firm believer of putting blame where it's needed so here goes.
We have been running Jaws 11 on our desktop for a number of years with no
trouble so when I decided to get myself a laptop early last year I too used
Jaws 11 and could do all the usual things.
A few weeks ago I installed on the laptop Jaws 13, unlucky for some and
that was me.
All has been installed correctly but can I use it ? not on your life.
I can no longer shop online or do anything on web pages.
Instead of saying the word link I get this annoying click, and it won't say
what the link is.
I then had the bright idea to contact Sight & Sound and spent one and a
half hours with them on remote support, this was a call that was charged for as
it was over the 59 mins .
What a waste of time and money, all they did was change the sound that each
link made, now it sounds like there is a great big bee stuck in the speakers.
The Issue on Jaws reading too much info could not be resolved and their
parting advice was to report to Sainsburys that they had a problem with their
website.
This I suggested to Sainsburys.
That evening I had a gut feeling about all this.
I went onto the desktop and tried all our usual sites with the following
screenreaders.
Jaws 11
System Access.
Dolphin Guide
N V D
All these worked a treat.
The next day I contacted Sainsburys . to tell them there was no problem
with their website .
Many software companies we deal with for accessible technology are too
quick in blaming other people for the problems which they themselves are
responsible for
I have been told all the settings with Jaws are all correct.
In future we will get a demo of any new version before spending out shed
loads of money.
I feel better for that but it doesn't help with my present situation.
Take care
Hazel
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