[access-uk] Re: blame where due
- From: sue morgan <suejinglejungle@xxxxxxxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Wed, 28 Mar 2012 15:06:28 +0100
Hi Hazel.
I'm also using Jaws 13 on a laptop and have had no problems with it at all.
That's not what you want to hear, but do you know someone who you
could tandem with, who could hear what was happening when you move to
a link on a web page?
I'm surprised that Sight and Sound left you in the state that you're
in quite frankly.
Have you put Jaws 11 on your laptopk or tried Jaws 13 on the desktop
to see if the same thing happens?
I'm not being much help, but it must be so frustrating for you, I'd
like this matter resolved.
I'm a constant user of the internet, and shop frequently.
I'd be lost without it, so I know how you must feel.
Let's hope someone can tandem in, and help you out.
Sue.
On 28/03/2012, Hazel & Kim Darvell <darvell1181@xxxxxxxxxxxxxxx> wrote:
>
> Hello to all
> I think I need to get this off my chest so anyone not wanting to hear a good
> moan then please feel free to turn a deaf ear to the following.
>
> I am a firm believer of putting blame where it's needed so here goes.
>
> We have been running Jaws 11 on our desktop for a number of years with no
> trouble so when I decided to get myself a laptop early last year I too used
> Jaws 11 and could do all the usual things.
>
> A few weeks ago I installed on the laptop Jaws 13, unlucky for some and that
> was me.
>
> All has been installed correctly but can I use it ? not on your life.
>
> I can no longer shop online or do anything on web pages.
>
> Instead of saying the word link I get this annoying click, and it won't say
> what the link is.
>
> I then had the bright idea to contact Sight & Sound and spent one and a half
> hours with them on remote support, this was a call that was charged for as
> it was over the 59 mins .
>
> What a waste of time and money, all they did was change the sound that each
> link made, now it sounds like there is a great big bee stuck in the
> speakers.
>
> The Issue on Jaws reading too much info could not be resolved and their
> parting advice was to report to Sainsburys that they had a problem with
> their website.
>
> This I suggested to Sainsburys.
>
> That evening I had a gut feeling about all this.
>
> I went onto the desktop and tried all our usual sites with the following
> screenreaders.
>
> Jaws 11
>
> System Access.
>
> Dolphin Guide
>
> N V D
> All these worked a treat.
>
> The next day I contacted Sainsburys . to tell them there was no problem
> with their website .
>
> Many software companies we deal with for accessible technology are too
> quick in blaming other people for the problems which they themselves are
> responsible for
> I have been told all the settings with Jaws are all correct.
>
> In future we will get a demo of any new version before spending out shed
> loads of money.
> I feel better for that but it doesn't help with my present situation.
>
> Take care
> Hazel
>
>
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