Hi Richard
I find reading on one side of a page easier because I easily get pages
mixed up. So I find when Braille is on one side, it's easier for
me not to have to lift each page up, and turn over.
If Braille is on both side, I have to read a page,
turn it over, then read, then put it aside for next one.
But if Braille on one side, there is just read a page, put is
aside,
read next one etc no need to turn it over.
The main part of my complaint with bank is that
they will not give a reason, as to why Braille on one side
is not possible. They say if it was possible they would happily
do it for me, but they won't give a reason why not possible now.
Also I find the dots are usually easier to read when Braille
on one side of page.
If I read a Braille book it's not a big issue for me to misread.
But a document like a bank statement, it's very important
to be able to read easily, the whole details.
I think it's unreasonable for the bank to have this
One size fits all, attitude for Braille on one side.
After all, they allow blind people a choice chip and PIN
or chip and signature. They accept some blind people
prefer chip and signature, so why not accept
some of us prefer Braille in a certain way.
They even allow a choice for grade 1 or grade 2 Braille.
So if they can allow a choice for grade 1 or grade 2
why not a choice for Braille on one side.
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Richard Godfrey-McKay
Sent: Wednesday, November 11, 2015 5:41 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
Derek, Remind me, please, why you need single-sided?
Richard
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
CJ &AA MAY
Sent: 11 November 2015 15:54
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
There is a logic to your argument, Derek, but when push comes to
shove, the
Bank is acting within the termns of the law; it is making reasonable
adjustment.
Alison
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Derek Hornby
Sent: 11 November 2015 14:25
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
Steve
A person that is only blind, i.e. no other disability, is allowed
to
choose chip signature, even though that same blind person is happy
to
use a mobile phone key pad.
So, is that person using preference!
The point is, I find reading a statement easier when it's one side
of
page. Just same as saying some people find chip and signature
easier. I do
not tell them they are wrong to make that choice.
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Tyler, Steve
Sent: Wednesday, November 11, 2015 1:36 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
Derek.
I am not in a position to start a discussion about this (I'm away at
present) but just to note: if this is a preference on your part rather
than
a requirement then I think the bank can justify it's position in that
you
receive information in a format you can access, albeit not in a form
you
would prefer (ie,single sided); that, from a duties perspective, I
would
suggest is a nice to have rather than a requirement. In the same way,
people may prefer all kinds of ways in which their statements, for
example,
are laid out; a bank or any one else will make a decision based on
optimal
access for most people - what it won't do is deliver according to
preferences in every conceivable permutation.
There are exceptions to everything but as a rule I'd say a braille
reader
can read braille when printed on both sides of the paper.
Depending on your reasons for arguing the case, you may find yourself
in the
position of having to deliver some evidence for your position - I
think that
would be difficult to do.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Derek Hornby
Sent: 11 November 2015 11:38
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
Notice they don't want to consult
with George, or Steven Tyler.
Also they say
"don't have the option to print Braille statements on one side"
But they do have the option.
Seems Ombudsman believes, what the bank says is true.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of
Shaun O'Connor
Sent: Wednesday, November 11, 2015 11:25 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
That reads to me like a poor excuse for allowing companies to put
profits
over and above the needs of people who have a particular access
requirekent
in arder to make effective use of said services.
I don't read braille but anyone who reads braille will know that
braille on
both sides of a sheet can be problematic due to bleed through caused
by the
embossing process.
although havning said that, this is a matter the ombusman may not be
familiar with and I dare say HSBC are either not aware or don't care.
and of course there is that rather knotty question of what the legal
definition of "reasonable adjustment" means.
eND OF RANT..
ATB
Shaun
On 11/11/2015 11:14, Derek Hornby wrote:
The Ombudsman has sided with bank!statements
See below
Quote
"I'm not disputing that there is an option to have Braille
printed on one side. What I was trying to explain is that HSBCone
unfortunately don't have the option to print Braille statements on
side - as this is what it told me. HSBC is required to makereasonable
adjustments to allow its customers to use its services in the sameway
aseveryone
else. Although I appreciate you'd prefer to have your bankstatements
printed on one side, I can't say HSBC must fulfil your individual
preference. The change HSBC has made with its Braille services in my
opinion is reasonable.information,
I appreciate you think HSBC have provided me mis-leading
but I don't have any reasons to doubt what they've said. You've also
disagreed with the idea that HSBC do this to cut down on paper.
You've said non-Braille statements have general information on the
back of each page, therefore these statements are one sided. I
appreciate the point you've made here, however this is HSBC's choice
and it may have a business need to do this.don't
Thank you for letting me know that you're happy for me to speak to
your sister, George Bell, or Steve Tyler. But I don't think it is
necessary for me to speak to them as I feel I have understood your
complaint from what you have told me and our service already.
Unfortunately my opinion on your complaint remains the same as I
think HSBC have made unreasonable changes to its Braille services.is
I would also like to explain that as a service we try to resolve
consumer-business disputes informally. We are not here to punish
businesses or to tell them what to do. We have no such power as it
the role of the Financial Conduct Authority to regulate thisindustry.
I hope the above has been clear and helpful.
Yours sincerely,
Salma Begum-Ali
adjudicator | Financial Ombudsman Service
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