Hi Derek,
Feel free. Even copy my message to the Ombudsman.
Someone is telling the correct story.
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 10 November 2015 21:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
Thank you George.
it's pity I don't know who has the contract for doing
HSBC Braille statements. I am aware used to be RNIB but not sure if still
is.#
RNIB won't confirm if they have the contract as they regard this as
confidential! Funny enough, our council is more than happy to make it
known who has contracts for the different services.
Anyway, with your agreement, I will pass your details to the Ombudsman.
Thank you
Regards, Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
George Bell
Sent: Tuesday, November 10, 2015 9:14 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille from HSBC technical issues
Hi Derek,
Having been in the business of selling and supporting braille embossers for
around 30 years, I think I can safely say that I do know a modest amount about
the production of braille.
I don't know who this Equality and Diversity manager is, but he is certainly
not talking out of his mouth. He certainly knows nothing about braille
production by the sound of things. He may even be being given wrong
information by a lower member of staff.
Any, and I repeat, ANY double-sided braille embosser is capable of producing
single-sided braille! It doesn't matter what price bracket the embosser is in,
be it thousands or hundreds of thousands of Pounds.
And even if for some silly reason the embosser was locked in such a silly mode,
what is to stop them sending 2 new page commands after each page. The result
would be what you want.
I'm happy to talk to anyone about this if they wish more information.
George
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Derek Hornby
Sent: 10 November 2015 18:41
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] braille from HSBC technical issues
Hi All
Some of you may remember discussions here about HSBC making changes that mean
rather than Braille on one side of page, new way is Braille on both sides for
statements.
Here is what the Ombudsman says on this matter.
I will add in my comments.
"I called HSBC to explain the difficulties you're experiencing. I said you're
happy to compromise in receiving statements on A4 size, so long as it is able
to compromise in providing you the option to choose Braille on one, or both
sides of the paper.
HSBC have said it has liaised with its equality and diversity manager about
this. Unfortunately, it advised this is an option they're unable to provide but
if it were, they would have happily arranged this for you."
MY COMMENTS
I notice the bank doesn't give a reason as to why they cannot arrange for
Braille on one side of page.
"HSBC explained statements that are not Braille printed are also printed on
both sides of the paper. It explained customers who receive non-Braille
statements aren't provided the option to have one sided paper statements
either. HSBC have advised it does this in order to minimise the amount of paper
it uses, which is reasonable."
MY COMMENTS
yes, reasonable if true!
I am told by a sighted person, that back of each and every print page, the
information is exactly same!
So basically sighted customers do read statement details on one side of each
page.
It's like this for print
Page 1 statement details
page 2 (back of page 1) general information.
page 3 statement details
page 4 a repeat of back of [page 2
and so on.
So how does that cut down on paper!
"You said as HSBC are able to provide one sided Braille letters then it should
be able to provide one sided Braille statements too.
However, HSBC have advised that the production of letters and bank statements
are separate. It explained statements are automated on a different system and
this system doesn't give the option of having one sided printing."
MY COMMENTS
If that was true, how does the
automated system manage when it comes to grade 1 or grade
2 Braille. As they do offer that choice.
Regards, Derek
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