The obvious answer to this is that, as we all know, Derek is the chosen one.
-----Original Message----- From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: Friday,
November 27, 2015 9:18 PM To: access-uk@xxxxxxxxxxxxx Subject:
[access-uk] Re: braille statements RNIB sides with the Ombudsman Hi
James, I'm confused too, as I'm sure are many others. You Bank with HSBC
- Derek Banks with HSBC. So how come you get single-sided statements and
Derek gets double-sided? George -----Original Message----- From:
access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
James English Sent: Friday, 27 November 2015 16:49 To:
access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: braille statements RNIB
sides with the Ombudsman Uhm...I'm confused. I just got my bank
statement through today. It was from hsbc. It was on single-sided
braille. As it has been for my entire time using the bank. On 11/27/15,
Steve Nutt <steve@xxxxxxxxxxxxxx> wrote:
Hi Clive,has
But where do we stop, Single or double? Jumbo or regular? Moon
statements? I am beginning to feel sorry for the banks.
All the best
Steve
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Clive.Lever@xxxxxxxxxxx
Sent: 27 November 2015 15:50
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille statements RNIB sides with the
Ombudsman
Hi Alex,
That argument doesn't hold water. Derek may be the only person who
raised the issue, but is there evidence that others wouldn't say yes
to single-sided braille if given the choice.
Best,
Clive
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Alex Stone
Sent: 27 November 2015 15:44
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille statements RNIB sides with the
Ombudsman
Because that person is you Derek
On 27/11/2015 15:36, Derek Hornby wrote:
How do we know just one customer prefers it?
What about those that choose grade 1 Braille?
What about those that have chosen chip and signature!
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Alex Stone
Sent: Friday, November 27, 2015 3:31 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille statements RNIB sides with the
Ombudsman
Steve, even so, just because it can be done, why should either the
bank or transcriber be forced to do such a thing just because one
customer prefers it?
On 27/11/2015 15:17, Steve Nutt wrote:
Hi Derek,transcriber, the
While it is not difficult for me to do, it depends on the
software they use, etc. Also, it would mean another flag that thebank
would have to hold on your records.Behalf Of
All the best
Steve
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Derek HornbyOmbudsman
Sent: 27 November 2015 14:49
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille statements RNIB sides with the
But Steve, I thought you agreed that what I was asking for isn't
happilydifficult to do.
Remember the bank has said if they could do it they would
do it.Ombudsman
So they still have-not said why cannot do it.
and the quote you have seen in another message, was from RNIB
Derek
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Steve Nutt
Sent: Friday, November 27, 2015 2:10 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: braille statements RNIB sides with the
Ombudsman
Hi,
I happen to agree with that finding.
All the best
Steve
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of Derek Hornby
Sent: 27 November 2015 10:20
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] braille statements RNIB sides with the
Hi All
Regarding Braille bank statements.
here is more comment from the ombudsman.
Notice that RNIB supports the bank?
Also the bank has still failed to give a reason, as to why they
anycannot do Braille on both saides of paper.do
Few weeks ago they were saying if they could, they would happily
it!
Now quote from bank, to the ombudsman.
"As previously discussed to you on the telephone we do not offer
regardingcustomer bank statements single sided. All statements that weproduce
included Braille are sent double sided and this is the way that
statement production system works.
"We have discussed this matter with the Royal Institute of Blind
People and they have provided the below to our Diversity Manager
Dear Neil, further to your telcon with Steve Tyler this morning,
please find below quote from Steve in this respect.
Reference: Complaint by Derek Hornby re Duplex Braille Statements
It is RNIB's view that the business decision taken by HSBC
boththe production of bank statements in Duplex form (Braille on
deliveringsides
of the paper) is a perfectly accessible means of
allthisHornby
information to regular Braille reading clients. Although Mr
may
have preferences around his ideal form of statements, as with
especiallybusiness decisions, individual preferences and
producedhighly
specific ones cannot be delivered upon when handling mass
standard and uniformor template products. We believe that although he may have
a preference, double sided Braille is a
reducedmeansprocesses
by which Braille is produced and has no bearing on the actual
accessibility of the product other than a stated preference.
Customers continually express preferences and were there to be an
overwhelming response, then clearly we would need to review
and would recommend that to HSBC.this
As it stands, given the ubiquitous nature of Braille produced in
standard fashion, as well as the environmental impact of
ausage
of paper and consequent bulk of Braille, we believe this to be
perfectly sound business decision by the bank.
regards
Helena Suprun
PA to Head of Solutions, Strategy and Planning (Steve Tyler) Royal
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