I rang S&S about the same issue a couple of weeks ago. They said that although my upgrades remaining shows 0 in the hlp menu the number of upgrades shows up correctly if you visit fsactivate.com. Their explanation for the info given in the help menu was that this function doesn't work any more. _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Damon Sent: 20 October 2007 06:16 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] jaws SMA Hi all. I updated my SMA for JAWS a couple of months ago and had expected my SMA status to rise from 0 to 2 in in the help / about file. The status still remains at 0 software maintenance agreement. I'm assured that I am definitely entitled to the next 2 upgrades but I'm interested to know when and how this 0 will be updated. Anyone know? Thanks damon.rose@xxxxxxxxxxxxxx skype: damonrose London, England.