Hi George Thanks for that link. I've followed the steps outlined, but got stuck. I have a boot up cd, but I can't get it to read the cdrom. If I try to do any commands, like, d:, it comes up with, "bad command or file name". I tried making up another boot up disk, which says it has cdrom support files on it, but the same thing happens. Any suggestions why I can't access the cdrom after booting up with the floppy. Thanks. Terry ----- Original Message ----- From: George Bell To: access-uk@xxxxxxxxxxxxx Sent: Monday, March 17, 2008 8:21 AM Subject: [access-uk] Re: replacement xp cd, Have you tried contacting Microsoft? Tel: 0870 60 10 100 Before you do, take a look at the following http://support.microsoft.com/kb/812247 Refer them to this Knowledge Base Article Number 812247 and ask them what the procedure is here in the U.K. George. From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of terrcooper Sent: 17 March 2008 08:03 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] replacement xp cd, Hi all I have looked on line for this topic, but can't find anything. Apologies for being off topic. I need to reinstall xp on to one of our pc's, but I think the xp cd is damaged, due to problems when trying to install it. The copy I have is a fully licensed version, and I obviously have the serial number for it. Does anyone know where I can get a replacement cd, without having to buy another licensed copy? Any help appreciated. Terry