[etni] Re: Harel Insurance
- From: "Hagit Lahav" <hagit_27@xxxxxxxxxxxx>
- To: <etni@xxxxxxxxxxxxx>
- Date: Tue, 27 Nov 2012 18:49:41 +0200
To ALL
Though I have TONS of complaints about the bad service we get from Harel, as
with other "group policies", I find that as a group of consumers we don't
complain and that's a pity for us. The past year I have complained to the
Histadrut Bituch dept. (there is / are actually employees who wrk there,
being paid to take care of us there and bear with all these service problems
JUST BECAUSE ITS THEIR JOB!) and now for any reimbursement issue or problem
with approvals OF TREATMENTS I contact Lutinger agency directly and cc the
Histadrut. I told them that it's impossible to reach them once you sent
something and the machines never let you in. this is intentional in my
opinion, cause after all the complaints it should have been taken care of by
now.But it stayed the same. I have had several cases the past year, all were
not resolved by the MOKED, so I have opened a new channel and told them that
if their system doesn't work maybe their CEO's and executives will, so I
contact this woman and only she takes care of the suits that I file. Write
her details and let her know that you are also informing the Histadrut as
for the malfunctioning. It's not her job, but as I said, if this is how they
handle their business, let them have it all. She took care of 3 cases, one
has just ended yesterday, with an SMS that informed me that I was finally
paid (money transferred directly to my bank account) after 4 months that I
(due to them) wallowed in the shallow....
Rona Greenberg, Social worker
Lutinger, rona@xxxxxxxxxxxxxxx 0544630084
BTW- as for the SIUDI policy, these are government regulation as was
explained to me by a professional insurance manager (our government is
afraid that we live longer and pay less taxes...so they excluded the KIBUTZI
policies, and ours was for a life time!) anyway, I signed because still,
there isn't a Siudi policy for 20 shekels a month!
Hagit Lahav
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Date: Mon, 26 Nov 2012 16:27:58 +0200
Subject: [etni] Harel Insurance
From: Diane Vanspier <dianevs21@xxxxxxxxx>
How many of you got sucked in the insurance health policy by Harel - through
histadrut hamorim? I cancelled a policy because they said that their policy
would not be adjusted every 5 years and including oh so many things and now
of course want more money for the tziudi part - all of these insurance deals
are such a scam!!!!
Anyone got any advice about how to deal with them??
Diane
Date: Mon, 26 Nov 2012 17:15:38 +0200
Subject: [etni] Re: Harel Insurance
From: sharon foreman <foreman.sharon@xxxxxxxxx>
I also cancelled mine because they wanted more money and refused to pay for
some medical tests which any other insurance would.
In addition, the communication with them is terrible as they stick to the
rule of 30-days-reply.
Every time you call or fax them, it takes ages until they get back to you.
If you look closely in the policy details you'll find some irritating
limitations regarding pregnant women, "ignoring" the fact that the vast
majority of Histadrut Hamorim are female teachers.
In short, I do not recommend joining Harel - Mekadem Briut.
Other insurance companies are much friendlier.
Sharon
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